Improve MedHelp Suggestions Community
About This Community:

This forum is to discuss ideas for new features and functionality - ways to improve MedHelp. This forum is NOT the place to ask Medical Questions or submit technical issues. If you have a Medical Question, please post it in the appropriate forum. If you have questions, please read our FAQs.

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MedHelp - Communities and Forum...

Communities and Forums

 

How do I post a medical question or comment on the forums?

How do I comment on or respond to a post on a forum?
What is the difference between Support Communities and Ask A Doctor forums?
Who can see what I post?
Can my forum posts be deleted?
Why was my post deleted?
How can I stay up-to-date on the posts on a specific forum?
I keep trying to post, but always get the “forum full” message. How do I get my question asked?
I asked my question, and I didn’t get an answer. Why didn’t anyone answer me?
How can I reach one of your doctors/experts (second opinion/appointment push)?
How do I contact another MedHelp member directly (outside of the forums)?
Why did my question not post after I finished typing it and hit "post"?
How do I get a refund/credit for my post in the Ask A Doctor forum?
What are Community Leaders? What do they do?
What are Health Pages?



How do I post a medical question or comment on the forums?

After selecting the appropriate forum for the question or comment, click the green “Post a Question” button located under the forum title. After filling in the required fields, indicated by an *, click the green “Post Question” button.  Only MedHelp users can post questions and comments on forums.

 

How do I comment upon or respond to a post on a forum?

 

To comment upon or respond to a post on a thread, scroll down to the bottom of the thread, click in the white box under the heading "Post Comment" and type your response.  When you have finished, submit your response to the thread by clicking the green Post Comment box.

What is the difference between Support Communities and Ask A Doctor forums?

The Support Communities are those in which other MedHelp users are able to post questions or comments and respond to the questions and comments produced by other users. Doctors do not monitor the support communities and questions are answered by other MedHelp users; however, doctors do occasionally participate in these communities. You can make an unlimited number of posts in Community forums, and questions and responses are always free.

In the Ask a Doctor forums, MedHelp users can post questions to the doctors and specialists affiliated with MedHelp. While posting medical questions for many of the doctors in the “Ask a Doctor” forum is free, there are doctors who charge a fee for posting questions on their forum. The user is notified of the fee prior to being able to post a question. Some Ask a Doctor forums, both free and paid, may have daily limits to the number of questions that can be asked. Other MedHelp users can also respond to the original post, but only doctor answers are identified by a caduceus (☤).

Who can see what I post?

MedHelp provides open forums. Thus anything that is posted on either the Support Communities or Ask a Doctor forums can be seen by MedHelp users and visitors. However, you are able to control who sees the photos, journals, notes, and trackers and tickers that can be added to your profile page.  As visitors are able to see posts, this also means that posts can be found on search engines.

Can my forum posts be deleted?

Previous posts provide an archive of medical information that may be useful to other MedHelp users and visitors to the site. Deleting posts does not help others get the information and support for which they are searching, and deleted posts may interrupt the flow of the discussion in a forum leaving subsequent posts incomprehensible. For this reason, MedHelp does not allow users to delete posts. If you have accidentally added personally identifiable information, you may request to delete the personally identifiable information by clicking here.

Why was my post deleted?

MedHelp exercises the right to delete material that is inappropriate or an abuse of the privileges given to users. If your post was deleted, it was in violation of our terms of use listed here.

How can I stay up-to-date on the posts on a specific forum?

MedHelp can keep you updated with everything that happens on the forums you are most interested in. Simply click the “Watch this Forum” link in the top right corner of the forums that interest you. When you choose to watch a certain forum, all the new posts added to the forum are added to your Watch List. After clicking on “Watch this Forum” the link will change to say “Stop watching”. If at any point you wish to stop watching the forum, simple click on the “Stop Watching” link.

You may also choose to watch a specific discussion thread to keep up with the latest comments, or keep track of the latest entries in another user’s journal by clicking the “Watch this” link at the top of the page.

Anything you choose to add to your Watch List can be easily accessed from your home page by clicking the “Watch List” link at the left of your home page or the Shortcuts panel below the Search box on any page.

Watch List updates will be sent to you via email daily by default. You can choose to change how often you receive these emails. To change your preferences, go to Account Settings.

I keep trying to post, but always get the “forum full” message. How do I get my question asked?

Some doctors only take a limited number of questions per day, but please feel free to post on the community forums relative to your needs. In Support Communities, the questions and answers are posted by other MedHelp users. There is a list of related support communities on the Ask a Doctor forum you are on. If you still prefer speaking to one of our doctors, please try to post your question the next day.

I asked my question, and I didn’t get an answer. Why didn’t anyone answer me?

Our doctors do their best to answer questions as soon as possible. If you have not received a response to your question, please be patient. If your question was asked in the community forums, your question may have been overlooked which can occur in popular and fast-moving forums or the community members do not have the expertise to answer your question. You can always try posting your question again in the same community or a different one. Doctors typically answer questions within 10 days. If your question has not been answered within 10 days, please contact us here.

How can I reach one of your doctors/experts (second opinion/appointment push)?

MedHelp does not share the personal information of its experts. However, doctors may provide links to blogs and other resources that you may use to contact or learn more about them. Please click on the Doctors icon at the top of the page and select a doctor to learn more.

How do I contact another MedHelp member directly (outside of the forums)?


In order to ensure the confidentiality of users, MedHelp does not share the personal information of any of its users. MedHelp members can be contacted directly through the site using private messages. There are three easy ways to directly message a user.

  • Upon accessing the profiles of other MedHelp users, a user may send a message to that user by clicking the “Send Message” link located at the top right of the profile. After typing in a message, click the green “Send” box.

  • If you know the recipient’s username, you can send them a direct message from your profile or home page. To do so, select “Messages” at the top right of your profile or home page and select the “Compose” option. Enter information into the fields and select the green “Send” when you are done.

  • You can also send a message from anywhere in the site by hovering over the recipient's username on any web page and clicking the “Send Message” link in the box that appears.

Alternatively, you can contact another MedHelp user by leaving a note which is a public message. You can leave a note for a user by hovering over their user name and clicking the “Leave a Note” link in the box that appears. Notes may also be left on a user’s page by clicking the “Leave a Note” link under the Notes application on a user’s profile or from the top right of the profile. Depending on the privacy settings a user has established for notes, you may not be able to send certain users notes.

Why did my question not post after I finished typing it and hit "post"?

If your post does not appear in the forum after clicking “Post,” your post may simply have not been processed. If the limit for posts in one day in the forum has not been exceeded and attempting to post a second time still does not work, it is probable that the forum is being updated and you will need to attempt your post later.

How do I get a refund/credit for my post in the Ask A Doctor forum?

In order to be refunded for a post in a paid forum, please contact us by clicking here.

What are Community Leaders? What do they do?

Community Leaders are members who act like ambassadors to MedHelp, helping to communicate feedback from the community members to MedHelp as well as helping MedHelp share information with the community. Community Leaders are not MedHelp Moderators who monitor the site. The Community Leaders will be able to help if there is an issue and work with our Moderators to address it. The Community Leaders are volunteers who have shown exceptional knowledge in specific health areas or are active members who enjoy leading their communities.

What are Health Pages?

Health pages are web pages created in collaboration by community members. You can access health pages in any support community by clicking on any of the links under the “Most Viewed Health Pages” section at the bottom of a community page. You can choose to add to the health pages by clicking on the appropriate page and clicking the “Edit” link.

 

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