Welcome to our community!
I just wanted to say hi and welcome to our wonderful little MS community, I hope you stick around and get to know us better. And on that note, please dont be put off by your first post not really being answered, not sure what happened there but i can say its NOT common.
It might be a good idea to post your question again and put some spaces in to break it up more, so those with visual issues will be able to read it and respond.
Cheers and again welcome!