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Convertible Car Seat not working?

Convertible Car Seat not working?

My son has outgrown his infant seat.  My husband installed the convertible seat but when we were getting ready to go somewhere and tried to tighten the straps, one side tightens down more than the other.  Basically, one side will be snug and the other side loose.  We thought maybe the seat was defective but my husband went to a different store and checked out the displays and they all did they same thing.  I know this can't be how they are supposed to work so...are we installing it incorrectly?  By the way, the seat we purchased was the Cosco Scenera.  Thanks!!
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You need to manually even them out when you buckle them in. Once you do that, they stay even for that ride.
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