. Various creams have not worked including Cortisone. Do you have any other suggestions other than a visit to a skin specialist? She has an inflamed lump
There are various treatment options for keloids but none of them is said to be 100 % effective.
'The possible options include - Contractubex Gel / Hexilak Gel , Natural treatments — Some scar treatments contain mucin from the snail helix aspersa müller. The secretion from the snail regulates the skin healing and scar formation process, Tea tree oil, Crushed aspirin
paste, Surgery — Surgery requires great care during and after the operation. Keloids that return after being excised may be larger than the original. There is a 50% chance of recurrence after surgical removal, Steroid injections — Steroid injections are best used as the scar begins to thicken or if the person is a known keloid former. A series of injections with triamcinolone acetonide or another corticosteroid may reduce keloid size and irritation.'
You could read more about this at the following link -
http://en.wikipedia.org/wiki/Keloid#Treatments