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I have the same problem. I saw a specialist for my Hyperthyroidism disorder, and she said that the darkness on my neck is caused by my Hyperinsulinemia where insulin builds up and causes a dark almost velvet feeling of wrinkles all the way around my neck. before I found this out I used to scrub and scrub my neck, but all it did was rub off my skin and it didn't get any better, so I didn't know what to do until this.. The thing is I have an extremely rare case of Hyperinsulinemia caused by an abrupt stop of steroids when I was a child from asthma in which there is no cure, I cannot get diabetes type 2 and it wont go away. Does your mom have a weight problem? If none of this helps I'm sorry but this is what I know about mine.