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No Delivery Message on MiniMed Pump
by jmendl, Mar 10, 2007 12:00AM
I have been diabetic for 25 years. I have been on an insulin pump for 11 years (not the same one though). In December of 2006 my Paradigm MiniMed pump started giving me "No Delivery" messages. I changed everything almost 10 times a day. I called MiniMed and they begrudgingly sent me a "new" pump (which I found out was refurbished). I had no problem for 3 months and now, it is starting the "No Delivery" messages. When I disconnect from my insertion site and try to give a bolus, nothing will come out at the end of the tube. That's how I know it's not my insertion site. I called MiniMed and they have sent me new tubing, needles, and reservoirs. Nothing is working. Could I have gotten another faulty pump? Sometimes it says that it's been giving me insulin, but when I disconnect and check the tubing, nothing is coming out yet it shows that it's giving a bolus just fine. I am very very frustrated (especially when my blood sugars are in the 300s for days at a time). Any advice? Should I just buy a new pump...maybe Diesetronic? I am so frustrated. I just don't know what to do. I've never had this many problems. I had the pump 2 years before it started doing this.
Doctor's Answer
by Forum-VOL-LS, Mar 10, 2007 12:00AM
Hello, JMendl,
We're all volunteers here and not medical professionals, so be sure to work with your pump trainer and/or endo on this topic, too.
It happens that I'm also a pumper and a long-time diabetic. I don't have a Minimed pump, but I had a similar experience with my Cozmo -- where nothing seemed to work well. In that case, I contacted their 24*7 tech support line (I'm sure MM has the same type of service) and worked thru all the trouble-shooting with them to rule out user-error, etc. I recommend that you contact them again again again -- until you get the issue resolved.
Your 'test' where no insulin comes out even when disconnected should be proof-positive that something is amiss. Do you have a local pump trainer or Certified Diabetes Educator who can work with you in person to see what's what?
I learned the hard way that we need to have a 'low tech' backup on hand at all times. That means syringes & insulin in my pump pouch. Since high BGs can interfere with one's ability to reason thru complex problem-solving and interfere with our ability to be patient and keep steady emotions, you might ask your doc/CDE for guidelines on taking a shot (of rapid-acting and/or longer acting) insulin while you're working thru the issues.
Good luck with this. Perhaps others will have ideas, too.
We're all volunteers here and not medical professionals, so be sure to work with your pump trainer and/or endo on this topic, too.
It happens that I'm also a pumper and a long-time diabetic. I don't have a Minimed pump, but I had a similar experience with my Cozmo -- where nothing seemed to work well. In that case, I contacted their 24*7 tech support line (I'm sure MM has the same type of service) and worked thru all the trouble-shooting with them to rule out user-error, etc. I recommend that you contact them again again again -- until you get the issue resolved.
Your 'test' where no insulin comes out even when disconnected should be proof-positive that something is amiss. Do you have a local pump trainer or Certified Diabetes Educator who can work with you in person to see what's what?
I learned the hard way that we need to have a 'low tech' backup on hand at all times. That means syringes & insulin in my pump pouch. Since high BGs can interfere with one's ability to reason thru complex problem-solving and interfere with our ability to be patient and keep steady emotions, you might ask your doc/CDE for guidelines on taking a shot (of rapid-acting and/or longer acting) insulin while you're working thru the issues.
Good luck with this. Perhaps others will have ideas, too.
Member Comments (2)
by jsolochek, Mar 14, 2007 12:00AM
I have been on the Minimed pump for 8 years. The reason for the no delivery message is when your resovoir has not enough insulin in it.
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