Are you referring to the question you posted in the Urology community?
If so, you have received a reply:
http://www.medhelp.org/posts/Urology/erections--use-of-penis-pump/show/2432605#post_11818976
Greetings!
Assuming you're referring to a problem submitted via the "contact us" or "help" options, one of our senior techs will be replying to that as soon as possible. Typically there is a response with 24-48 hours.
Thanks for your patience!