Computer attacked when on Med Help

[specialmom]

Hi.  I wasn't sure where to put this but have had some issues the past couple of days.  When I have gone to my favorites and hit my med help page-------  it will take me there and immediately after the page appears-------  my computer has had a "malicious attack". E-set and it looks like your computer is trying to warn you of a virus already present and it lists them and then it says to hit a button to delete it.  It is actually a web page.  The notice is actually a web page but looks like a message from your own computer. My Norton antivirus picked it up today but I had to do several scans on Friday to make sure I did not have a computer virus.  Today I figured out what was going on.  I saw on someone's mood that they had the same thing happen at med help.  

Could there be something going on with the site.  Is it coincidence that more than myself has had an attack on their computer while on med help????  

[Emily_MHManager]

Hi there -

We have removed the ad that caused this problem, so what you need now is to remove the malware from your computer.  Our engineers recommend a program called malwayrebytes (www.malwarebytes.com) for this, and their free program will suffice to fix it.

In most cases, an updated anti-virus program will be enough to prevent malware from infecting your computer, but you need to keep it updated at least weekly.  (Mine checks for updates daily, and you can usually set a schedule to check for updates and scan your system.)

Please let us know if you need any help with the malwarebytes, or with anything else.

We sincerely apologize for this, and we have implemented new safeguards to prevent this from happening again.

Emily

[LynneMargot]

I had the same issue during that time frame.  My computer security alert stated that a Trojan Horse had been detected and a list of other Spyware.  This really is a major problem.  Do your engineers have any advice on how to correct this and secure our computers after these attacks?  A major issue!

[Meilena_MHModerator]

Thank you so much, will definitely advise our team.

[specialmom]

Hi.  To let you know so you can let the engineers know, it happened again this morning to my computer when I got on med help.  Thanks!!

[Claire_MHModerator]

Hi, folks,

We've reported this to our tech team and they're investigating things.  It's always a good idea to boot into safe mode and do a full scan of your system.

Claire

[mhv]

I have had that happen to me 2 times over the week-end!  Thanks for posting this!!  It happens when I try to click on a posting that MH has sent to my email.

[FurballsMom]

I've been experiencing this lately, too.  In fact, I just had this happen when checking on a question I asked myself.

[Meilena_MHModerator]

Thank you so much, I have reported this to our Development Team.  So we are investigating this now.