Delete Family Member From Tracker

[bdilley]

I have managed to end up with clones of myself in my trackers and what to delete them; and I also want to delte family member who I used to track for and no longer so.  How do I delete  theextra identities without getting rid of the tracker?

[Amber_MHManager]

Hi there,

We just wanted to let you know that we did receive your message in support and we are working on any issues you reported through there- it helps if you keep all communication in one spot, so we will be replying to that email thread.  Thanks for sticking to one spot to avoid any confusion!

Amber

[bdilley]

Since the medhelp.org Android app Diet Diary appears to create the duplicate clones maybe this is something your programmers could fix.  

[Claire_MHModerator]

Hi, bdilley,

At this time, the other names you created cannot be deleted.  When using the tracker, just be sure to use the same name each time so that the info gets stored for the right user.

Claire

[bdilley]

I have duplicates of myself...in my food diary tracker and would like to merge or delete duplicates.  The same is true of my husband's records in the food diary.

So if in my food diary I see myself, my name and anothet version of my name in the drop down menu, how do I merge those three food diaries?  If I can not merge, how do I delete the extra cloned records inside the food diary tracker?

I stopped using this site and the app for about a year when I could not resolve this problem. .... and it prevented proper app sync.

[Emily_MHManager]

Hi there -

I can see 2 Food Trackers, one which isn't set up yet, but one that is set up for someone else. Is it the Food Trackers that are having the issues? You may see your info if you click on the other icon and set up your food tracker (you can do this is you are on your trackers - (http://www.medhelp.org/user_trackers/show/469229?personal_page_id=2148026 - you should see a shaded icon for a water and food tracker. Set up this food tracker for you, and if I'm understanding this correctly, it will sync to your app.)

If I'm not understanding, please feel free to elaborate, or send me a private message if you'd rather. Just move your mouse over my name and choose "send message".

Emily