Diet Diary to APP syncing

[jlr173rdny]

I've always been able to enter a meal on either the Food Diary through my pc or through the app on my phone and it would sync back the other way.  Since the last update it looks like I can only enter meals through my phone.  The Food diary then reflects the change, but if I go the other way, the meal won't show up on the app.  Is this what is supposed to be doing?

[Amber_MHManager]

Hi there,
Thank you for letting us know- we did get your report via email and are looking into this for you!

Thank you for sending that in and for the update!
-Amber

[jlr173rdny]

Just checked today to see if I'd goofed something up and it did the same thing - went from phone to Food Diary - but things entered in the food diary won't go down to the phone app.

[Emily_MHManager]

Thanks!

Emily

[jlr173rdny]

Done

[Emily_MHManager]

Hello,

I'm sorry you are having problems with the app. It would be really helpful if you also could tap on Settings in the app, then Support, and send us an email. If you could say "yes" when it asks you to send data, we will be able to check things out from our end. If you need more specific instructions for your app on your device, just let us know, as these are general instructions.

This will allow us to capture your data, and what type of device you use the app on, and what version of the app you are having. If you could type in the email that you posted here, and a brief explanation of the issue, that would be great. If you have some specifics of what hasn't synced, that would be great, too.

We appreciate it, and apologize for any inconvenience this causes.

Emily