Aa
Aa
A
A
A
Close
229760 tn?1291467870

Email Notifications coming days late

Hi,

I have been noticing a lag in the email notifications. Yesterday I got six notifications from comments, personal messages and "sticky notes" that were sent earlier in the week.  This is not the first time this has happened but it seems to be getting worse.   I like getting the email because sometimes, I do not always check my "My Medhelp" page.  Just wondering if this was happening to anyone else.  

Thanks,
Rachel
3 Responses
Sort by: Helpful Oldest Newest
229760 tn?1291467870
Thanks for the help!!!
Helpful - 0
10947 tn?1281404252
Thanks for reporting this. We've looked into the issue and it appears that your Internet Service Provider had reported the MedHelp emails as spam and blocked all emails. We've since called them to rectify the situation, so when they unblocked the emails, they all went through. If you experience this problem in the future, please let us know and we will work to resolve it quickly.

Thank you,
MedHelp
Helpful - 0
561706 tn?1333947274
I am having the same problem.  Yesterday or the day before I sent MedHelp a notice through their "contact us" page.  I haven't heard anything yet, but I'm same as you; I don't check my page every day and I really like getting email notice.  Let me know here if you hear anything.  
Thanks,

Liz
Helpful - 0

You are reading content posted in the Improve MedHelp Suggestions Community

Popular Resources
A list of national and international resources and hotlines to help connect you to needed health and medical services.
Herpes sores blister, then burst, scab and heal.
Herpes spreads by oral, vaginal and anal sex.
STIs are the most common cause of genital sores.
Condoms are the most effective way to prevent HIV and STDs.
PrEP is used by people with high risk to prevent HIV infection.