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I have had a Medhelp profile since 2010
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I have had a Medhelp profile since 2010

All my data is gone.  I have made several updates and even personalized my tracker but for some strange reason the app never initializes and returns me to my itouch home scree.  I contacted support and they claim they see backups but i had to contact them from my phone since the app would not load which may have them confused.  Either way when I log in my backups and data are gone even though last months back up is saved.  Is there a fix, to get the app to open on my touch or for the previous backup to be restored?
Tags: Data, backup, clostridia, lost data data, last update, initialize, appendectomy, Obesity
3136921_tn?1380650224
Hello,

Is this in reference to the mycycles question you posted on another thread or is it in reference some other app or tracker you are using?  I just don't want to miss a problem you may be having with something.

Please let us know and we will do our very best to help.

Thanks!

Steph
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