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I have had a Medhelp profile since 2010
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I have had a Medhelp profile since 2010

All my data is gone.  I have made several updates and even personalized my tracker but for some strange reason the app never initializes and returns me to my itouch home scree.  I contacted support and they claim they see backups but i had to contact them from my phone since the app would not load which may have them confused.  Either way when I log in my backups and data are gone even though last months back up is saved.  Is there a fix, to get the app to open on my touch or for the previous backup to be restored?
Tags: Data, backup, clostridia, lost data data, last update, initialize, appendectomy, Obesity
3136921 tn?1380650224
Hello,

Is this in reference to the mycycles question you posted on another thread or is it in reference some other app or tracker you are using?  I just don't want to miss a problem you may be having with something.

Please let us know and we will do our very best to help.

Thanks!

Steph
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