My Cycles App crashing after upgrade

[Catcity]

I installed the January 16th 2014 upgrade and ever since then the app crashes every single time I open it and it's totally UN-useable. Please fix it as soon as you can, I consult this for natural family planning methods! Thank you!

[weicube]

Thanks Emily.

Not sure if this will help. Perhaps the fastest way to fix the apps crashes will be only allow the previous version (version which before the change of the apps interface) to be allow to install to iOS 6 and below.
Just my thought.
Thanks in advance for helping.

[Emily_MHManager]

Thanks! I think it's because of your iOS version, but I need to talk to our engineers. We'll be in touch!

Emily

[weicube]

I re-run the update on 19 April.
I'm not sure which version of MyCycles I'm having. My iOS version is 6.1.6.
I will also sent an email to the address the mention.

[Emily_MHManager]

Hi weicube -

When did you update this, and what version of the app do you have?

Can you send an email to mycycles at medhelp.org and let us know? Thanks so much and we apologize for the inconvenience.

Emily

[weicube]

Hi,

I've experience the apps crashed on my ipod gen 4 (ios 6) after upgrade.
I try to install the same apps on my android phone and launch it.
I notice that, upon the first launch, there is a short video clips that it will play before opening the apps. This video only runs once in initial launch after installation/upgrade.

Perhaps is the video clips that causes the crashed on the older version due to hardware/specification/requirement insufficient on the older IOS or gadget.

Hope this gives you a pointer on what's the problem.
As of today, MyCycle apps still crash on my ipod gen 4 (ios6)

[Emily_MHManager]

Anytime, that's what we are here for :)

Emily

[jaymahrens]

thanks, emily!  i just sent the email over, really appreciate the guidance in showing me how to do this. very helpful!!

j.

[Emily_MHManager]

Hi jaymahrens,

I'm so sorry you are having problems with the app!  It would be really helpful if you also could tap on Settings in the app (you can do this by tapping on the 3 bars at the top to open the menu or on Settings at the bottom of the app, or on your phone in Android), then Support, and send us an email. If you could say "yes" when it asks you to send data, we will be able to check things out from our end. If you need more specific instructions for your app on your device, just let us know, as these are general instructions.

This will allow us to capture your data, and what type of device you use the app on, and what version of the app you are having. If you could type in the email that you posted here, and a brief explanation of the issue, that would be great.

We appreciate it, and apologize for any inconvenience this causes.

Emily

[jaymahrens]

my app is working, but I can't seem to update the comments for the notifications.  i can change what the notification says (from "Aunt Flo is coming to town" to a comment of my choice), but it won't save.  any thoughts?

[Steph_MHModerator]

Hi there,

We are very sorry.  We are working to get it fixed for you.

Please hang in with us and we hope to get it fixed soon.

Thanks,

Steph

[Mcalley1]

My app opens for two seconds and then crashes and it is really frustrating

[Steph_MHModerator]

Hi Lisah82,

I will pass your information along as well.  I'm so sorry for the inconvenience.

Steph

[lisah82]

I also have this problem on iphone. I had lost all my data, was told it would've fixed by next update, did the update and now can't get in at all.

[LeahM66]

iPhone,, thank you

[Emily_MHManager]

Hi there -

We are aware of this issue, and are investigating it now. We apologize for any inconvenience that it causes.

Emily

[Kirstie_MHModerator]

Are you on Android or iPhone?

[LeahM66]

I have lost all my data and have no idea where I am with my dates! The app opens for literally 2 seconds, it just flashes on and off. I can't log in, I can't go on the settings as the app is not open long enough to do so.
Can you fix this problem ASAP

[Steph_MHModerator]

Hello,

I'm so sorry you are having problems with the app!  It would be really helpful if you also could tap on Settings in the app (you can do this by tapping on the 3 bars at the top to open the menu or on Settings at the bottom of the app, or on your phone in Android), then Support, and send us an email. If you could say "yes" when it asks you to send data, we will be able to check things out from our end. If you need more specific instructions for your app on your device, just let us know, as these are general instructions.

This will allow us to capture your data, and what type of device you use the app on, and what version of the app you are having. If you could type in the email that you posted here, and a brief explanation of the issue, that would be great. If you have some specifics of what hasn't synced, that would be great, too.

We appreciate it, and apologize for any inconvenience this causes.