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2060223 tn?1401267354
My Food Diary will not sync
I have the Diet Diary app installed on my PC using Chrome, and also one on my phone using Android. However, when I enter data into the food diary on my PC, the one on my phone does not sync. Help please?

P.S. I don't think it's got anything to do with internet connection because the exercise tracker syncs in just a few seconds and works fine.
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8 Answers
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707563 tn?1455827280
Hi there -

We are working on an entirely new sync system, and hope to have it released for My Diet Diary Android soon. In the meantime, can you tell me if your foods are all syncing correctly here - http://www.medhelp.org/food_diary/show/1072200?personal_page_id=2580115

Thanks, and we apologize for any inconvenience this causes.

Emily
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707563 tn?1455827280
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I just got my food diary to sync but I can't get my cycles to sync. Data entered on my phone is not going to the website. Could it possibly be a system issue?
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707563 tn?1455827280
Hi eray2 -

Can you make sure that you are logged into the my cycles app? What type of device are you using the app on - Android or iOS?

Thanks,

Emily
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707563 tn?1455827280
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Emily,

I have logged into and out of both the application and the website. I'm using Android. Logging out then back in is how I got the My food diary to sync. Also, while I'm asking questions, the my cycles app allows me to track intercourse along with all the reproductive activities, however, the tracker on the website does not have this option and its disappointing.

Thanks a bunch
Emily
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2060223 tn?1401267354
Emily,

Yes, the food diary on the website and the app on Chrome syncs just fine. I've tried entering data on my phone, and it syncs with that on my PC as well. The only times the Android app doesn't sync are when I enter data on my PC.

Thanks.
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2060223 tn?1401267354
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707563 tn?1455827280
Hi eray2 -

I added the ovulation tracker for you, using the same privacy settings you used for your other trackers. That tracker shows all the info you mentioned - intercourse, etc.

Emily
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707563 tn?1455827280
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707563 tn?1455827280
CheesyLucy -

Can you try fully closing the app and then opening it, and see if it syncs what you have entered on the site?

To fully close an app on your Android, with the app open, hit the back button again and again until you are on your home screen. You can then open the app again, and see if it has synced.

Emily
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707563 tn?1455827280
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2060223 tn?1401267354
Emily,

Thanks! It works fine now. :D
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