Aa
New Format
I am somewhat alarmed by the appearance and disappearance of a new format in the MS community. It seems to be happenening at random and without the users knowledge. There has been no information shared before or during this change, not to the users and not to the community leaders. This is not any way to manage change.
I am a systems project manager by profession. If I were to mismanage my system in this way I would be unemployed. If you continue to mismanage the forums like this you'll have no one here but yourselves.
Kyle Warendorf
Community Leader, MS Community
I am a systems project manager by profession. If I were to mismanage my system in this way I would be unemployed. If you continue to mismanage the forums like this you'll have no one here but yourselves.
Kyle Warendorf
Community Leader, MS Community
Emily,
As I mentioned, I am a systems project manager. A large potion of my jb is centered on User Acceptance Testing of changes to our system. In 20 years I have never heard of random, intermittent testing.
Change is both inevitable and good. How change takes place is vital. In this case no one was given advanced notice, neither the users nor the CL's. No information was shared about what to expect. What features wer being eliminated? What new features would there be? When would the change take place? None of this information was shared.
People come to this community for support at times of great uncertainty. One of the things that draws them hear is familiarity, both with the people and the user experience. These changes have added unnecessarily to the already elevated strss levels of our community members.
I do not know what drives the new ownership of MedHelp. It does seem clear that the satisfaction of the current user universe is not high on their list of motivators.
Kyle
As I mentioned, I am a systems project manager. A large potion of my jb is centered on User Acceptance Testing of changes to our system. In 20 years I have never heard of random, intermittent testing.
Change is both inevitable and good. How change takes place is vital. In this case no one was given advanced notice, neither the users nor the CL's. No information was shared about what to expect. What features wer being eliminated? What new features would there be? When would the change take place? None of this information was shared.
People come to this community for support at times of great uncertainty. One of the things that draws them hear is familiarity, both with the people and the user experience. These changes have added unnecessarily to the already elevated strss levels of our community members.
I do not know what drives the new ownership of MedHelp. It does seem clear that the satisfaction of the current user universe is not high on their list of motivators.
Kyle
Oh no!! I am seeing it now! I thought 30% meant only 30% of the people were seeing this, thanks for explanation, I will keep trying to get back to the normal forum
Hi Kyle -
I'm sorry you are not happy with the changes. The reason you aren't seeing it every time you log in is that it's only at a 30% rollout. This means you have a 30% chance of seeing it when you log in each time. This allows for testing and constructive feedback. This is by design.
I'm sorry you feel information wasn't shared. In regards to what was shared with the CLs, you should visit the CL group, or talk to Cheryl.
Thanks,
Emily
I'm sorry you are not happy with the changes. The reason you aren't seeing it every time you log in is that it's only at a 30% rollout. This means you have a 30% chance of seeing it when you log in each time. This allows for testing and constructive feedback. This is by design.
I'm sorry you feel information wasn't shared. In regards to what was shared with the CLs, you should visit the CL group, or talk to Cheryl.
Thanks,
Emily
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