New Tracker entry pages

[erincurrie]

I am very disappointed in the new tracker entry pages. They are extremely non-user friendly and some don't work properly. It is disappointing that you have taken such a great tool and made such extreme changes with no warning.

[Emily_MHManager]

I'm so sorry.  I'm going to send you a private message about this.

Thanks,

Emily

[Me967]

Nope.  Still not working.  I can't even post a note on them.  :-(

[Emily_MHManager]

Try to refresh your page and try again. It should work after refreshing.

We apologize for the inconvenience.

Emily

[Me967]

When I try to put in information on that day it will not open.  
As for the browser I'm not sure.  I'm on Aol.

[Emily_MHManager]

Hi there -

They should all be working. Can you tell me what's happening when you try and use them? What browser are you using?

Thanks,

Emily

[Me967]

Are any of the trackers working or have you stopped them on Medhelp.  Mine don't work at all?

[Emily_MHManager]

Hi there -

I addressed a couple of your other posts, hasty. Just wanted to let you know so you didn't miss it.

Emily

[hasty_dangerpe]

I agree with this.  The new system has really kept me from using it.  I tried looking into other sights, but they were pretty basic and just deal with happy or depressed.  I like that we have all of the symptoms, agitation, repetitive thoughts, sadness, etc.  Maybe I'll get used to it.  

[Emily_MHManager]

I'm sorry. :(

Em

[Jade59]

Hey Em, no, no problems, at least I don't think so.  I guess I was just wishing (and to be honest; hoping) the trackers would go back to the way they were.  So much easier, is all. :(

[Emily_MHManager]

Jade,

Are you still experiencing problems?

Em

[Jade59]

Oh no...these trackers are "fixed" now, huh? :(((

[Emily_MHManager]

Hi there -

We have fixed the issue where it takes you to your login page, and most issues with not being able to enter data.

Can you all try your trackers and let us know how it works for you now?

Thanks!

Emily

[Emily_MHManager]

Hi everyone -

We are working on fixes for people who are unable to enter data, and are looking into ways to improve the new system. Many prefer it, if they are using multiple trackers, as they only have to open one, and can input data for all. We hope to find ways to improve it for everyone to use trackers with more ease.

We ask for your patience as we work through this.

Thanks,

Emily

[JamesC186282]

I think adding a way to return to the old system would make many of us happy?   Am I correct?

[Claire_MHModerator]

Thanks for adding some specifics, erincurrie -- I've shared this with our developers.

Claire

[erincurrie]

Hi Claire,

My frustrations pretty much mirror what JamesC186282 has stated.

I also have some other issues.

When I am entering something in the Mood Tracker values come up for my other trackers also which, while it could be time-saving, is confusing.

The "Mental Activity" box has no values for you to select.

When you select something that takes you to another page, e.g. the Mental Activity or Mood, when you click Back, you are put back to the first page, not where you were before.

As a software developer/tester it seems that a lot of this went live with little or no testing as the bugs are pretty obvious if used. I don't mind change if it is a good thing but the new format is not terribly user friendly and went live with no warning or instructions on how to use the new features.

Thanks.

[Claire_MHModerator]

Thanks for the additional details, James -- our engineers are working on these issues right now and I'm sure this will help.  

Claire

[JamesC186282]

Hi Claire.

Thanks for any help you can provide.  
On whats making us crazy - Perhapes I can help.   I'll use Moodtracker as an example.  In the past you clicked on the date and
you had a vertical box with the moods.  Good Bad Depressed and so on.   You clicked the mood and the next screen (box) came up Agitation, Anger, Sleep, etc.   You clicked the items that were your current mood and the next box of medications came up.   You clicked if you took your regular meds and there was a box to check if meds had changed or you took some "as needed" pill.   Instead we are now seeing underlines under everything imaginable and if you click one it does a variety of different things.  Its most annoying.
Being able to see everything at once and select what you want by clicking yes [X} or not or (For example) Insomnia or [x} Restful sleep is far better we think.  

In the old system there was an entry (for example) on the bottom which allowed you to add other conditions / medications or whatever.  The end result was a very snappy quick and clean way to do your daily mood, meds compliance and so forth without having to scroll through unrelated things and being slid back to the start over and over.   In particular whats new is we are now seeing "My Health Feed" which is a white horizontal system with Filter by measurements, symptoms, treatments, , all    It gives you no choice to do away with meds you don't use (For example) it returns you to the start of the entry when you complete a section so you have to scroll horizontally over and over to get everything in.  Frankly its a pain.  The old system was great.   It seems no one is able to change this back through some setting.  

In short please dump "My Health Feed"  Or let us switch back to the old check box scheme?   Thanks!

[Claire_MHModerator]

Hi, safetyjack,

I've passed your issue on to our engineers.

RSole, your issue, described in another thread here, was escalated to our engineers.  Gathering specific information about  trackers and issues is important in making any fixes.  

Claire

[RSole]

I have stopped using this website and Clair the moderator doesn't seem to be able to grasp the fact that this new input method is a truly retrograde step and completely user un-freindly.
.  
I'm out of here till MH gets its act together
TJ

[sk123]

When you click on the weight, does anything happen? It should display a text field where you can enter in your weight.

[safetyjack]

I, too, am finding it impossible to input data for the blood pressure tracker and the weight tracker. When I click on the chart, instead of the normal page that has spaces for systolic and diastolic pressures and heart rate, I get a page that mentions all three in a horizontal format, as opposed to the original's vertical format, but will not allow me to input any information. The weight tracker does a similar thing.

[Claire_MHModerator]

Hi, JamesC186282,

Can you tell us what changes are causing problems for you?

Claire