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Password help!
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Password help!

So i forgot my password to my account and i went through the necessary steps to get a temporary new one. Now i am trying to create a new password so that i dont have to request a temporary one everytime i log in. the problem is that in order to create a new password i have to know the old one. I dont know the old one which is why i am trying to make a new one. How do I get around this to make a new password
4 Comments Post a Comment
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707563 tn?1455827280
Hi there -

When it asks for your old password, use the one you used to log in with.  Our temporary passwords don't expire, so you don't have to get a new one each time you log in.

Let me know if you need further assistance.

Emily
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1651657 tn?1357670649
Mine never asked me for an old password... I sent the message for "forgot my password and got a temporary one. Now I want to change it to my own and can't find anything about where to do that...most sites have "change password on your profile page.....?
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1651657 tn?1357670649
Yeaaaa found it...
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3147776 tn?1349200103
Excellent!  Please let us know if you need other help.
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