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1974622_tn?1366826128
Still unable to add data
Hi Emily- Still unable to add my data on the BP Tracker after last nights update. In fact, now I am unable to post data even using my previously successful back-door method through the tutorial route. Now I just get the greyed out unresponsive screen.  Apparently I am not the only one having these problems.  I hope your tech people are on top of this, but I'm having my doubts.  Thanks, Bob
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707563_tn?1395081210
Thanks for letting me know. Our developers are still working on it.

Emily
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1140115_tn?1348499315
Hi there,

Our engineers have been working on a fix for this and it seems to be resolved.  Can you try entering data now and let us know if things are working?

Claire
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1974622_tn?1366826128
Hi Claire- I appreciate everyone's efforts at a fix.  I just tried to enter my BP readings and have the same result. When I click "add data", and the monthly calender pops up and I then click on the actual date(or any date), the screen immediately turns a transparent grey which is unresponsive. I then can only exit MedHelp.  I was hoping it would work this time.  Thanks, Bob
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707563_tn?1395081210
Thanks, I'll let them know. I'm sorry for this.

Emily
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707563_tn?1395081210
Hi there -

Are you still getting the grey screen?  I was getting it on yours before, but I'm not now.

Em
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1974622_tn?1366826128
Hi Emily- Still not working- Grey screen as soon as I click on the date. I have even tried different computers with the same result.  Bob
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707563_tn?1395081210
Do you know how to take a screen shot?  The next time it happens, can you take a screen shot of it, and post it as a photo on your profile?  

Thanks!

Emily
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1974622_tn?1366826128
Hi Emily- just posted 2 photos on my profile. Hope this helps,  Bob
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Those are great!  Thanks!

Em
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1974622_tn?1366826128
Glad they came through- never did a screen shot before- very easy with the "snipping tool" in accessories.  :)  
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I love the snipping tool!  Thanks again for doing these.
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1974622_tn?1366826128
Good morning Emily- Once again, I encountered the grey screen when clicking add data but was again able to enter my readings by meandering through the tutorial prompts(Action Tab)  Weird.  Thanks, Bob
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707563_tn?1395081210
Thanks for letting us know.

Can you try adding data from your home page using the health feed?  Thanks!

Emily
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874521_tn?1424120397
I wasn't able to add data to my tracker until I follow your suggestion to go from my home page and use the health feed icon....it WORKED, a whole different page/format and the adding data was simple...thx♥
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874521_tn?1424120397
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707563_tn?1395081210
Oh awesome, Opus!  Glad it helped!

Emily
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1974622_tn?1366826128
Unfortunately, same result- grey screen when clicking "add entry", also when clicking down arrow and date= grey frozen screen
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707563_tn?1395081210
OK thanks!

Em
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1974622_tn?1366826128
still no improvement in the BP Tracker. Emily- about ready to move on......sorry
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1974622_tn?1366826128
Hi Emily- I have tried to send the following to "Contact us" but when clicking "submit", I get no reaction.
"Help!  Hi, I have been unable to "add data" (BP) for quite awhile now. I have been talking to Emily and Claire in the community forum about this issue but have had no luck with a fix.  When I click "add data" and the calender appears, as soon as I click the correct date, an unresponsive  grey screen appears and I have to refresh to get back a regular screen. For a while, I was able to enter data by going through the tutorial prompts but now that results in the "grey screen also. I am hoping you can solve this soon.  Thank you, Bob"
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1140115_tn?1348499315
Hi, Bob,

Our engineers are aware of the issues you're having, and they're working to solve them.  I really appreciate your patience with us!

Claire
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1974622_tn?1366826128
Thanks Claire....I will be patient.  Appreciate your help.
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1974622_tn?1366826128
clicked Blood Tracker in email reminder and it went directly to the add data box and I successfully entered my data. Regular attempts on Home Page still result in grey screen.
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1140115_tn?1348499315
Is this a new development, Bob?   I'm glad you were able to enter data even though it's not in the usual way, and I'll let our engineers know so that they can continue to investigate.

Claire
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707563_tn?1395081210
Hi Bob -

The next time you get a gray screen, can you go to this link again and then PM me the info?

http://www.medhelp.org/account/info

Thanks!

Em
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1974622_tn?1366826128
Claire, this was a new way to get there but the stubborn grey screen still appears when trying the normal way,  Bob
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1974622_tn?1366826128
Minutes ago I was able to enter readings through the update reminder email, once again...strange
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707563_tn?1395081210
Thanks, that's exactly what I needed. I'm going to delete that post since it has your IP address in it.

Emily
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1974622_tn?1366826128
Good Morning- I tried an experiment- I accessed MedHelp through Internet Explorer instead of Firefox and tried to enter data....clicked "add data", calender popped up- clicked date and a different box popped up-"My Health Feed". I was able to enter my readings but had to go to 3 seperate boxes to make each entry- time consuming?? Certainly not an improvement over over the old entry box.
  I guess this suggests that it is a Firefox browser issue? Your thoughts?
  Thanks, Bob
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707563_tn?1395081210
Hi Bob -

Well, it could be, and I'll let the engineers know.

Thanks!

Emily
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707563_tn?1395081210
Can you tell me what version of FF you use?  To find out, go to Help at the top of the Firefox window, then About.

If it doesn't say "up to date", can you update and try it?

Thanks!

Emily
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1974622_tn?1366826128
version 21
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707563_tn?1395081210
Thanks. That's a preview version, so it makes it really hard for us to check things. Is there a way you can try your tracker in version 20.0.1?

Emily
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They highly recommend against it for security reasons. Version 21 is a beta version. Are other Firefox users having the same problem?
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707563_tn?1395081210
Hi there -

Can you try now?

Thanks,

Emily
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1974622_tn?1366826128
Tried twice- first time I got the grey screen again when clicking the calender date and the second time, no response
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707563_tn?1395081210
OK thanks.

Em
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1974622_tn?1366826128
Hi Emily- no more grey screen but no enter data box appears either.
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Avatar_universal
Hi there,

I'll make sure Emily has seen this.

Thanks for continuing to keep us up to date and we are sorry this is still happening.

Steph
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707563_tn?1395081210
Thanks, I've passed it on for you.

Emily
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