Hi Emily- Still unable to add my data on the BP Tracker after last nights update. In fact, now I am unable to post data even using my previously successful back-door method through the tutorial route. Now I just get the greyed out unresponsive screen. Apparently I am not the only one having these problems. I hope your tech people are on top of this, but I'm having my doubts. Thanks, Bob
Hi Claire- I appreciate everyone's efforts at a fix. I just tried to enter my BP readings and have the same result. When I click "add data", and the monthly calender pops up and I then click on the actual date(or any date), the screen immediately turns a transparent grey which is unresponsive. I then can only exit MedHelp. I was hoping it would work this time. Thanks, Bob
I wasn't able to add data to my tracker until I follow your suggestion to go from my home page and use the health feed icon....it WORKED, a whole different page/format and the adding data was simple...thx♥
Hi Emily- I have tried to send the following to "Contact us" but when clicking "submit", I get no reaction.
"Help! Hi, I have been unable to "add data" (BP) for quite awhile now. I have been talking to Emily and Claire in the community forum about this issue but have had no luck with a fix. When I click "add data" and the calender appears, as soon as I click the correct date, an unresponsive grey screen appears and I have to refresh to get back a regular screen. For a while, I was able to enter data by going through the tutorial prompts but now that results in the "grey screen also. I am hoping you can solve this soon. Thank you, Bob"
Good Morning- I tried an experiment- I accessed MedHelp through Internet Explorer instead of Firefox and tried to enter data....clicked "add data", calender popped up- clicked date and a different box popped up-"My Health Feed". I was able to enter my readings but had to go to 3 seperate boxes to make each entry- time consuming?? Certainly not an improvement over over the old entry box.
I guess this suggests that it is a Firefox browser issue? Your thoughts?
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