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684030 tn?1415612323

Tracker(s) inaccessible... won't upload

For the past two days, I've been unable to access my trackers (specifically, the Exercise; Ovulation; Menopause; Menstrual and Weight trackers.) What happens is that when I click over a particular tracker icon for the purpose of gaining access/ entering data, I get what appears to be a partial or incomplete upload of the tracker chart.

I see the moving pinwheel in the center... you know, the one with the hearts spinning in a circular motion during the upload process. However, the actual tracking chart information doesn't completely appear.
4 Responses
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707563 tn?1626361905
I'm going to send you a PM about this.

Em
Helpful - 0
684030 tn?1415612323
ps... the Food tracker seems to be working fine.
Helpful - 0
684030 tn?1415612323
Hi, thanks for responding and... sorry that I left out the browser info.

I have upload problems on Internet Explorer, Mozilla Foxfire and Google Chrome, with IE being somewhat worse than the other two browsers. IE doesn't even upload a chart... it displays a complete blank, with the exception of that moving pinwheel that I described.


Helpful - 0
707563 tn?1626361905
Hi there -

Can you tell me what browser you are using (Internet Explorer, Firefox, Chrome...)?  Can you try another browser and see if it works on that?  What happens when you try the Food Tracker?  You didn't mention that one.

Thanks, and I'm sorry you are having problems.

Emily

Helpful - 0

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