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994239 tn?1321207220
Why can't I access site on my PDA?
I have a windows based device (T-mobile Wing) which accesses full internet. But when I  access medhelp.org, and put in my password- it says "error, can not access page"....
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6 Answers
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707563 tn?1455827280
Hi there -

Can you do me a favor?  Next time you try and log in, and get the error message, try and go to your home page anyway.  We have a bug right now with log in pages, and if your problem is caused by this, you should be able to go to your home page (or inbox, etc) anyway.

Please come back and let us know what happens.

Thanks!
Emily
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707563 tn?1455827280
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994239 tn?1321207220
I can get to home page now, but I can't  view trackers except for 2 of them. I  remember I used to be ablt to update my trackers on this same PDA. I had to reset it, but I don't know why I am having trouble with this site.
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994239 tn?1321207220
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707563 tn?1455827280
You may be going to the mobile site which is quick adds.  Try clicking Full Site and you should get the regular version of the site.

Let us know if you need further assistance.

Thanks,
Emily
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707563 tn?1455827280
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994239 tn?1321207220
It tries to go to full site- but then just keeps loading. When it finally seems loaded, I can't get any trackers to work on it.
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994239 tn?1321207220
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994239 tn?1321207220
I wouoldn't mind using the "quick adds",  but it show only 3 trackers, and "water" is not even one I  want to track. Then ones I do want to track don't show up on the mobile site and don't work on the "full site".
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994239 tn?1321207220
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707563 tn?1455827280
Hi there -

I think the issue is that we don't have Quick Adds for all the trackers. And we put in general quick adds (like water) for everyone. You can try to access the mobile version of the site by going to http://m.medhelp.org.  See the Full Site link at the bottom? If you click that, you'll be able to access all her trackers, but it'll be slow and you'll have to zoom in a lot to make it work.

Hope that helps some, and I'm sorry it's not a perfect solution.

Emily
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707563 tn?1455827280
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