I have the 'My Cycles' app on android phone and I would like to back up the data on this to my profile on the site. So I can use the app to full advantage. I have tracked atleast 3 months data and don't want to loose this information?
PLease can you tell me in simple terms how to back up!
I have followed all the instructions to sync my data of almost two years, and set up my trackers. But no data is showing yet. I have not received an alert that the sync occurred yet, at least not an email alert or any message in this website. The app noted the exact time it synced. But still no data on the website for me to export or print. What do I do next?
I'm sorry you are having problems with the app. Do you know what version of the app you use, and when the last time you updated it was?
What iOS does your iPhone run? Tap on Settings, then General, then About. Find Version, and the number next to it is your iOS.
It doesn't look like you had ever synced your data to the site, correct? Without that, there isn't a way for us to retrieve it, but we may be able to give you instructions to recover it if we can't fix the app.
While we work through this, please do NOT delete the app, or you could permanently delete your data.
I use iOS 7.0.4 and I just updated the app today on February 6th, I have not yet deleted the app but it is still not function. I have never synced it unfortunately but please help me retrieve my data?!
We are hoping to release an update within the next week or so that fixes these crashes, assuming that is what is happening to your app. Once that happens, we can see if your data is restored. If it isn't, we can walk you through a couple of things to try.
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