Improve MedHelp Suggestions Community
missing tracker data
About This Community:

This forum is to discuss ideas for new features and functionality - ways to improve MedHelp. This forum is NOT the place to ask Medical Questions or submit technical issues. If you have a Medical Question, please post it in the appropriate forum. If you have questions, please read our FAQs.

Font Size:
A
A
A
Background:
Blank
Blank
Blank
Blank Blank

missing tracker data

All my tracker data from the last weekend of August in the CFS/FMS tracker is gone.  I've had data disappear from a single day before, but never 3 days at once.  Is this a glitch in the system or has someone hacked my account?  What are y'all doing to make sure the data saves to and stays on the servers and doesn't vanish into thin air?  
Related Discussions
3 Comments Post a Comment
Blank
707563_tn?1395081210
Hi there -

I'm sorry this is happening, and I'm going to check with the engineers to see what they can find.  When did you notice it was gone?  Was it there until you logged in on Monday, for example, or did you notice on Saturday that Friday's data was gone, and on Sunday, notice Saturday was gone?

Did you add data for Friday, Aug 12 and Monday, Sept 5, or has that disappeared too?

I doubt seriously that you've been hacked.  It would seem odd that they would only delete random days of data from one tracker.

What browser do you use - IE9 or a previous version?  Firefox? Chrome? Safari?

Thanks,
Emily
Blank
1718116_tn?1309088403
Hi, thanks for the reply.

I noticed when I got up today that the weekend data was gone.  It was there last night.  I just checked my journal entries, and I did not enter tracker data on 9/5, but I did enter it on 8/12 and then record the vanishing of it in 8/13's entry.

I am using Firefox 6.2 (it was probably 6.0 when I started using MedHelp).

Thanks,
Sage
Blank
707563_tn?1395081210
Hi Sage -

Thanks for responding.  I'm talking with our Developers about this, and will get back with you when I am updated.

Emily
Blank
Post a Comment
To
Blank
Weight Tracker
Weight Tracker
Start Tracking Now
Improve MedHelp Suggestions Community Resources
RSS Expert Activity
233488_tn?1310696703
Blank
New Cannabis Article from NORTH Mag...
Jul 20 by John C Hagan III, MD, FACS, FAAOBlank
242532_tn?1269553979
Blank
3 Reasons Why You are Still Binge E...
Jul 14 by Roger Gould, M.D.Blank
242532_tn?1269553979
Blank
Emotional Eating: What Your Closet ...
Jul 09 by Roger Gould, M.D.Blank