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notes and private messages not going through
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notes and private messages not going through

hi am not able to sent notes or privates messages?
thanks
debbie
26 Comments Post a Comment
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1235186_tn?1339127464
i also cant post on anyones status
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3136921_tn?1380650224
Hi there,

Are you getting a specific error message when you do this?  Can you tell me what happens when you try to do any of these things?

And also, can you tell me what browser you are using (IE, Firefox, etc.)?  

Did this just start today?

Thanks!
Steph
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193137_tn?1367883663
It seems like this is just an issue with IE10. If anyone is not using IE10, let us know.
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Avatar_f_tn
Im still having the same issue.
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3136921_tn?1380650224
Hi there,

Just to update you, it is currently being worked on.  I don't really have a time line, but it is a known issue.

Thanks!

Steph
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1235186_tn?1339127464
thank you. it seems to just be certain members i cant respond to or send pm's or notes too.. maybe the problem is on their end?
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707563_tn?1395081210
Hi there -

It's a problem within the site and Internet Explorer.  We are working on it, and hope to have a fix soon.  We apologize for the delay.

Emily
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1235186_tn?1339127464
thanks for the info, Emily.
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707563_tn?1395081210
Hi there -

This should be fixed.  Can you let us know if this is working for you?

Thanks!

Emily
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962875_tn?1314213636
I can send PMs but cant' leave notes. (I can type in a note, but when I click on submit, nothing happens)
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535822_tn?1413656274
yup my notes go but I am not getting any ..also no headings
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3136921_tn?1380650224
Hi there,

Has this ever been fixed for you or was it not fixed at all for you?

Can you let us know?

Thanks!

Steph
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962875_tn?1314213636
In my case, I only discovered yesterday the problem of not being able to leave notes for people, so it has never been fixed for me.

I can leave comments on someone's status comments, I can send and receive PMs, and I  can receive notes--just can leave notes for others..
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707563_tn?1395081210
Bluebutterfly -

How are you trying to leave notes for someone? There are a couple of different ways, and I wonder if you've tried them all and they aren't working.

Thanks,

Emily
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707563_tn?1395081210
For everyone with PM or notes issues -

When this happens next time, can you click on this link - http://www.medhelp.org/account/info - and copy and paste the info into a PM to me, or email it to support at medhelp.org.

It's really important that you do not close your browser or MedHelp before clicking on the link.  It may be helpful to bookmark it, then just go to it just after having the issue.

Thanks!
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962875_tn?1314213636
Sorry, missed your post until I got my watched discussions update this morning.

I have tried to leave notes several different ways.

Some places (such as next to a name in my friends list, or in their notes widget on their profile page), when I click "leave a note" nothing at all happens.

Another way (near the top of someone's profile page, above the ad), when I click "leave a note" it takes me to the screen where I can type in the note, but when I click on "post note," nothing happens.

It's not a big problem, as long as I can still send and receive PMs (which are working fine!), but it does limit my ability to welcome new people, or a send a holiday greeting (Happy Valentines Day, etc.) to friends.

Thanks,
bb
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535822_tn?1413656274
can you tell me how I get to my photos now without any heading ?
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535822_tn?1413656274
any ideas how I can get to change my photos ?
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535822_tn?1413656274
okay instead of the heading I clicked on the photo itself  so I can get there .
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3197167_tn?1348972206
Just a thought....may not even apply....but on our profile pages where we can "set" our privacy settings....we are given a choice of who can view, send or see our notes, photos, PM's, etc.  Since they can each be set differently, it's might just be that the "other" person's privacy settings are blocking something.
I'm suggesting this possibility in the timeframe of AFTER the recent notification by med help advising the IE problem has been fixed.  For me, I have had to re-look at my specifics on the privacy settings.....and others out there may have theirs set so that it causes a problem getting communication thru.  Don't know....just a thought~
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962875_tn?1314213636
Good thought, but those of us who can't leave notes right now can't leave them for ANYONE, while members not having the problem can leave them for the same people we can't.

bb
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707563_tn?1395081210
Hi everyone -

Can everyone update me on this?  I know bluebutterfly is still having issues with this, but who else is?

Thanks!

Emily
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973741_tn?1342346373
I still can't leave notes to most people but occasionaly can.  I still get kicked off the system but not as much as a few days ago.  
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3136921_tn?1380650224
Hi,

I just wanted you to know that I passed on your info.  Thanks for letting us know!

Steph
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1235186_tn?1339127464
Hi it still happens to me occasionally. I will use the link you suggested when it does.
Thanks
Debbie
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707563_tn?1395081210
Thanks!

Emily
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