Why aren't I getting notifications from MedHelp?

[SickMomma_PDX]

Ok, this probably isn't where this question belongs, but several other people have mentioned in other threads that they're not getting their notifications anymore either.

I was hoping that by putting it in its own topic, perhaps someone who knows what's going on would see the question and know what's up.

Thanks!!

[Fluffysmom]

Hi there, I was one of the ones that stopped recieving notifications.  I mentioned it on the forum, and Lulu notified MedHelp.  It took a while , but I do get notifications now, though not the newsletter that some have mentioned.

You might send a note to Lulu if she doesn't pop on and respond to this, or ess or sllowe, whoever sees this first.

I finally got 50 notifications at once, lol!

I just kept checking in, finding notes and stuff, responses on other forums; it sure was nice to have my notifications back!

Hope they fix yours soon.

Kathy

[Lulu54]

I wish I had the magic wand and used it to fix Kathy's problem, but it wasn't me.  There were some site difficulties at the time and I was led to believe that they had been fixed.

I've noticed I'm not getting email notifications at all right now, but I am on here pretty much every day, so I don't worry about the notices.

You may want to go back to your personal settings and make sure all the appropriate notice boxes are selected.

Here's to more email notices!
Lulu

[Lulu54]

If you go to MY MEDHELP and look at your personal page you will see a tab labeled MY HOME.  

If you select MY HOME, on that page to the right you will see a box labeled NOTIFICATIONS.  I n that section you will see notes and messages for you .

there are lots of other items on this page too -check out some of the newer items MedHelp has added.

I hope this is helpful,
Lu

[SickMomma_PDX]

Hi Lu,

Thanks for the advice. I don't have a box labeled notifications. But when I select MY HOME, and then go to Account Settings, I have the box checked for getting notifications. But I'm definitely not getting them. They're not in my junkmail folder either. :-(

Ah well, I appreciate the help. I just have such a bad memory these days that I can't seem to remember to get here daily unless I get that email. But I'll get here as often as I can manage it!

Thanks again!!

[Lulu54]

Hi all,
I did hear back from the MedHelp gurus and they tell me that they are aware of the software glitch and are working on the fix - they hope to have it resolved soon.  The problem is not on our end!

Lulu

[SickMomma_PDX]

Yay!!

Thanks, Lu! I really appreciate your contacting the MedHelp gurus and reporting back that they're working on the problem!

And phew! It's a relief to know that it wasn't something I inadvertently did that made the notifications stop!