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That is a good question for your Carrier. I recommend contacting their membership services & ask them the reason behind not covering the new unit! Is it because they don't cover any Transcutaneous Electrical NerveNerve biopsy Nerve conduction velocity Stimulation unit because it is not a covered benefit, or they won't cover a new unit unless the old one is brokenBroken bone Broken or knocked out tooth beyond repair!?