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I understand your situation. These findings are indeed beyond comfort and the pain of waiting for the biopsy result would prove more harder to endure. Ideas that I can conjure regarding the underlying cause would be the lymphomas (or malignancy in the lymph nodes). This may explain the other findings of low counts. Her bone marrow should also be examined for this and look for the presence of these lymphoma cells. Another possibility is myelodysplastic syndrome which is a primary bone marrow disorder that can present with low counts. Lymphoma is a curable disease. I hope that the biopsy will come out soon.
Regards.