MedHelp

Account

What do I do if I forgot my user name and/or password?
How do I change my username?
How do I change my password?
How do I update/change my email address?
How do I update/change my user profile?
How do I unsubscribe from the emails?
How do I cancel my account?
What is a Secret Question & Answer and why is it necessary?

What do I do if I forgot my user name and/or password?

Click the “Login” link at the top right hand corner of the site. Click the “Forgot your Nickname or Password” link located under the login fields. On the next page, enter the e-mail address that you used to sign-up for the MedHelp account. Doing so will reset your password and send a new password to that e-mail address. Upon logging in to the new account with the new password, you may change your password by clicking on “Account Settings” on your profile page and clicking the “Password” link.

How do I change my username?

You choose your username or nickname during the sign up process and cannot be changed on the website. If you need to change your username/nickname because you included personally identifiable information, such as your real name, please contact us.

How do I change my password?

After logging into your account, go to My MedHelp, click the “Account Settings” link on your profile page. Click the “Password” link and follow the instructions.

How do I update/change my email address?

After logging into your account, click the “Account Settings” link on your Home page. Click the “Notifications” link and change the e-mail address listed. Upon clicking save, a notification e-mail will be sent to the new e-mail address. Open the e-mail and click on the verification link to update the e-mail address.

How do I update/change my user profile?

Once you’ve logged into your account, there are two ways you can update or change you profile. You can either click on your display picture or click on the “Profile” tab and then select “Edit” in the “About Me” section.

How do I unsubscribe from the emails?

After logging into your account, go to My MedHelp, and click the “Account Settings” link on your profile page. Click the “Notifications” link and uncheck the boxes for the undesired notifications.

How do I cancel my account?

To request an account cancellation, contact us here.

What is a Secret Question & Answer and why is it necessary?

A Secret Question & Answer is an extra security measure MedHelp provides to protect your account from those trying to access your profile without permission. It serves as a way to prevent unauthorized users of account from attempting to change your password. It is also required for users of the Personal Health Records (PHR) product.