I recently used an off-the-shelf facial hair waxing product. I waxed my upper lip and immediately after my skin went red and hurt a lot which I expected. However after 18 hours (overnight), I awoke to see that not only was the redness still there but a discoloured scab exactly where I had used the wax strip. After a cool shower, the redness went but there is still now an 'orangey coloured scab thing' and an obvious scab in one folical where it did bleed a little. It is very sore and irritated, I now have nappy-rash-cream on it which was recommended by my mother and seems to be soothing my discomfort a little. I have tried bleaching before, which turned the skin a little red but went after an hour or so.
What is this and why did it happen?