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Acceptable GAP between Crown and Gumline

So my wife just got a crown installed yesterday on top of her implant (a molar). She is not very happy because there is a noticeable gap between the crown and her gum line (can see a dark line). After eating just one thing it cakes up around the crown and she can actually place floss up and around all sides of the crown. Is this normal? What is the acceptable gap between the crown and gum line? Should she be able to wrap floss around the whole tooth (not just the sides like a normal tooth) Her gums are slightly recessed - but shouldn't the custom mold crown I paid $3000 for compensated for that? I am concerned the tooth will collect bacteria and cause further problems (smell, infection, etc). We were planning on going back to the dentist today to complain but wanted some ammo from other experts - please help.

Thanks
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I am experiecing the same thing.  I am not sure what they can do.  Let me know what you find out as my implant is the front tooth.  I lost my tooth in an accident. :(
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