My best friend's hair from her head is growing underneath her face skin, instead of out of her sideburns area, which is now a blank space with no hair coming out, because the hair is trapped under her face skin. Like big patches of hair just grow under her face instead of out of the sideburns area. A new patch of hair on top is starting to look bald, but its the atupid hair, trapped growing under her scalp, instead of OUT of her scalp. Dr's are stumped. ANY NEW IDEAS on what this is called or how to treat??