I am a 28 year old male who has been struggling with infected facial hairs and hairs that grow under the surface of the skin for over 5 years. Many times there will be this waxy buildup around the follicle and then the skin is red around it. They will only heal once the follicle and waxy buildup are removed as I have left them in for over a month and they do not heal on their own but rather get worse if not removed. I have been to 3 dermatologists who just want to prescribe oral antibiotics, I have also been on Retin-A for over a year and Epiduo as they just dismiss the condition as some kind of follicultius or acne. I have tried multiple topical products for acne (if that's what it is) as well as and am out of OTC option at Walgreens. Problem is, the situation may improve for a while, but it returns in the same area and then all anyone can do is shake their head and say that they don't understand why this is happening. I have also tried every shaving method possible. Now I'm only using a beard trimmer and not shaving anything and yet the problem still is the same.
At first I had this problem in my "goatee" area years ago. Now, in the last few years, it has moved to my cheek area. It started on my right cheek, and I had no problem on my left side. After dealing with the painful bumps for months,(trying everything to pop them because that is the only way to get relief) it cleared up, only to move to the left side. I thought that it might be happening now because I sleep on my left side more often and that the pillow might be causing some clogging of the pores, but I just don't know. I have gone to sensitive laundry detergents, soaps and shampoos, all seemingly having no effect. I have even recently tried acupuncture for 2 months as I have no idea what to do anymore. I am now considering getting laser hair removal but my concern is I have blonde hairs as well as dark hairs so even that will not solve the problem.
Does anyone know what this affliction is called? Are there any other treatments out there as trying to find a cure is making me crazy and I just want some relief.