These symptoms may be due to traction which is causing pulling of the hair follicles. Try keeping the hair lose or keep it in a moose ponytail. The scalp should be washed with a mild normal shampoo as often as desired. Antidandruff shampoos containing antifungal agents such as ketoconazole or ciclopirox are sometimes helpful. Apart from that you need topical and oral antibiotics, antihistamines, oral steroids and topical tretinoin.
It is very difficult to precisely confirm a diagnosis without examination and investigations and the answer is based on the medical information provided. For exact diagnosis, you are requested to consult your doctor. I sincerely hope that helps. Take care and please do keep me posted on how you are doing.
thank u very much.......well at present the area in still tender but my hair hasn't been in a ponytail for a couple of days so it's not bumpy anymore and as u suggested i'm keepin the ponytails lose.....:)