Checking I find the ointment we use is a prescription called:
The only eye ointment I am familiar with is called Ottomune (or something close to that - I can look it up, but haven't). It is for "dry eye" which can lead to loss of eye sight. I use it twice a day, every day.
The symptom that led to the dry eye diagnosis was the production of an eye "film" I'll call it, not sure it might also be called "weepy".