Hi there -
I'm sorry you are having problems with this. Can you tell me what info isn't syncing? Does anything sync at all?
If you could, in the app, tap on Settings, then Support, and send us an email with that information. When it asks you to send data, please choose "yes".
We apologize for any inconvenience this causes.
Think I have fixed it by logging out and then back in on my device. Seems to be syncing ok now... still some data missing, but may just need time to get aligned. Only use the Food diary and exercise tracker.
Description of issue :
OS VER : 4.1.2
OS SDK : 16
BRAND : samsung
MODEL : GT-I9305
Message to Developer: Problem Report: 08942-07508-07616
Thanks for your help.
Hi there -
If you notice it not syncing again, please let us know, or if the missing data doesn't appear.
Thanks for the update!
Had to log out and back in on the device again to kick start the synching. Missing a small amount of data from Thu 19 Sep and Sun 22nd (on device but not on web version), but nothing significant.
Hi Mark -
Is it the same type of data (lunches, or snacks, or water, for example)?
Emily - there doesn't seem to be a pattern except they are all on the device but not going back to the web version.
Missing for web:
19 Sep 8.57pm snack
20 Sep 9.47pm snack
22 Sep 8.41pm snack
22 Sep 2.00pm lunch
24 Sep 9.32pm snack
I also noticed that my website Exercise tracker would not sync with the Android App, in either direction. Food and Weight entries do sync both ways.
I noted that Pilates is not an Exercise selection available in the App,but is available in the web version. That's the activity I am trying to sync. Could this be the reason?
I just submitted my App and device info to you via the App.
Slight correction to my prior question.
The Personal Training entry I created in the App in lieu of Pilates DID sync back to my web tracker. The Pilates on the web DID NOT sync from the web to the App