Logging your daily counts

[Juree10]

Tried entering the food I ate for breakfast and it won't let me can someone explain this problem

[Steph_MHModerator]

Hi there,

Have you followed the instructions that Claire sent you above?  Are you able to access your app to do that?

Thanks,

Steph

[Cmom3]

Claire

I'm still having issues with the mobile site.  I am not even sure how to use the full site.  None of my data shows on it.

Thanks

[Claire_MHModerator]

Hi, Cmom3,

It looks like you may just be using the mobile app that isn't synced to a tracker here -- are you still having problems?  If so, please be sure to send us an email from the app, describing the issue.

To do this, tap the 3 bars at the top to open the menu, and then tap "Settings". (If you're using an Android, tap "Settings" at the bottom of the screen.)  Then click "Support".

Please say "yes" when it asks you to send data, so that our troubleshooters can check things out from our end -- we'll be able to capture your data, as well as your device and the app version that you're using.

If you could include in the email that you've already posted here, as well as a brief explanation of the issue, it will help us sort things out.  If you have any other specifics, like what hasn't synced, that would be great, too.

We appreciate it, and apologize for any inconvenience this causes you.

Claire

[Claire_MHModerator]

Hi, Juree10,

It looks like you were able to enter data for today -- are you still having problems?

Claire

[Cmom3]

I am having same issue.  I had an update today.  I think it had something to do with it

[Barb135]

I'm going to try to get someone who can help you.  

[Juree10]

I click on the food button and then click on breakfast and it take me totaly out of the system then I have to click on the font again and it does the same thing

[Barb135]

What's it doing?