Cannot use trackers with FireFox 26.0.01

[MidnightKat]

I am new to the site and joined for the use of the sleep, mood, and other trackers.  When I click to input info the screen dims and does nothing, I can't click on anything.  The site works fine with IE but I simply refuse to use that browser. Perhaps it's a plugin that I'm not aware of?
Thank you.

[Lesmith80]

Thank you and no i do not have another browser I can try

[Emily_MHManager]

Hi there -

I am checking with our engineers on this for you. Do you have another browser you can try? This may be because your operating system and browser are outdated, but I will let you know when I hear back from our engineers.

Emily

[Lesmith80]

I just joined and I am trying to get answers to the same question. I have Internet Explorer.  I'm not sure which one.  And Windows XP.  When I try to use the tutorial or click on enter data the screen goes green and nothing.  I have to hit refresh just to exit out of it.  While I see a lot of people had the same issue since November: I really don't see that there were any resolutions to the problem.

[Emily_MHManager]

Hi MidnightKat -

Can you please check your pop up blocker to see if it's allowing MedHelp pop ups?

Thanks!

Emily

[Emily_MHManager]

Hi IsUimhirMe -

It looks as if you have been able to use this, but I'm not able to tell if you are updating from your app or on the site. If you are on the site, and it's not working, can you check to see if your pop up blocker is not allowing pop ups?

Thanks,

Emily

[Emily_MHManager]

Thanks for letting me know, and we apologize for the inconvenience.

I'm not sure if you have an Android or iOS smartphone, but we have a free app, My Diet Diary, that you can use on your phone to track these. You can sync it with your account here, as well.

I'll add your additional info to the info we sent to our engineers.

Emily

[IsUimhirMe]

No, Emily, the data entry function from the health feed is also unresponsive.  Nothing happens after selecting the date.

[Emily_MHManager]

Hi there -

Thanks for letting us know. I am going to let our engineers know and will get back with you as soon as possible.

Are you able to use the Health Feed on your home page?

We apologize for any inconvenience this causes.

Emily

[IsUimhirMe]

I'm having the same problem with adding data from the tracker screen -- not only the exercise tracker, but the water and weight trackers as well.  The screen dims as soon as the desired date is selected; page refresh has no effect.

Using Windows 7, Firefox version 25.0.  The problem also exists using the current Chrome browser.  Do Not Track is active in both of these.  However, Internet Explorer 10.0.9200.16721 has no trouble at all entering tracker data

[Amber_MHManager]

Hi there,
So sorry to hear that you are having some trouble with the trackers in Firefox- can you try to refresh your page and see if that helps?

Thanks!

Amber