Aa
A
A
A
Close
Improve MedHelp Suggestions Community
6.83k Members
5747555 tn?1408727657

Can't add weight online?

I can't get the program to let me add my weight consistently.  I use chrome for a browser on this machine and it doesn't work.  But this is one I use during the day.  My home machine won't let me run the program on explorer but does seem to work with chrome.  What am I doing wrong?
5 Responses
Avatar universal
Hi - I'm so sorry you're having this problem.  Are you referring to the weight tracker?
5747555 tn?1408727657
Sorry,yes thats it.
707563 tn?1587576687
Hi there -

I'm sorry you are having problems using the weight tracker.

So to be sure I understand - on one computer that you use during the day, it won't work on Chrome, ever? And on your home computer, it never works on Internet Explorer, but does sometimes on Chrome? Is that correct? Can you make sure you have updated the browsers? Sometimes the trackers won't work on outdated browsers.

When it doesn't let you add your weight, can you tell me what happens? Is the window not popping up? If the window appears, are you able to click "Done"? Is it something else?

Also, are you using the old tracker or new tracker? At the top of the tracker page, you should see a message that says, " We're working on a new look and feel for Trackers, and would like to know what you think." next to a "Try it now" button. If you haven't tried the new format, can you try that and see if it works?

And congrats on your weight loss! That's amazing!

Emily
5747555 tn?1408727657
I'm using the old tracker.  Does that make a difference?  I've looked at the new one and like the old one better.

Ok, so what it does.  When it doesn't work what happens is that it never pops up the window - which - ah hah means I may have a pop up blocker problem?  Hadn't thought of that.  This works nicely on my home computer - it is my work version of chrome that gives me problems and I've got less control on that.  I'll check that out tomorrow.  
Avatar universal
Ok - let us know if the pop-up blocker is an issue. It sounds like it could be!
Popular Resources
For people with Obsessive-Compulsive Disorder (OCD), the COVID-19 pandemic can be particularly challenging.
A list of national and international resources and hotlines to help connect you to needed health and medical services.
Here’s how your baby’s growing in your body each week.
These common ADD/ADHD myths could already be hurting your child
This article will tell you more about strength training at home, giving you some options that require little to no equipment.
In You Can Prevent a Stroke, Dr. Joshua Yamamoto and Dr. Kristin Thomas help us understand what we can do to prevent a stroke.