Diet Diary App

[forest98520]

Hello, I have put in a food twice now into the app and it does not show up in the search.  How do I find it?

[Emily_MHManager]

Glad to hear it! Thanks for letting us know!

Emily

[grahamuk]

All well now.  I downloaded upgraded operating system on phone and now database of food showing again.  Thanks.  So pleased as this really is the best app that i have tried.  Graham

[Steph_MHModerator]

Hi there,

We are so sorry that you too are having issues with the app.  Thanks for letting us know here.

It would be really helpful if you also could tap on Settings in the app (either by tapping on the 3 bars at the top to open the menu or on Settings at the bottom of the app, or on your phone in Android), then Support, and send us an email. If you could say "yes" when it asks you to send data, we will be able to check things out from our end. If you need more specific instructions for your app on your device, just let us know, as these are general instructions.

This will allow us to capture your data, and what type of device you use the app on, and what version of the app you are having. If you could type in the email that you posted here, and a brief explanation of the issue, that would be great. If you have some specifics of what hasn't synced, that would be great, too.

We really appreciate your help.  

If you aren't able to access the app at all to do the above, please respond to this post to let us know.

Thanks!

Steph

[grahamuk]

Hi. I use My diet diary - but the new version tells me that i am not connected when trying to search for a food in the data base.  Using and Android operating system.  Can you help.  I didn't have this problem with the old version.  Thank you.  Graham

[Amber_MHManager]

Hi imthatguy09,

You should see the recipes that you add under your "Recent" or "Frequent" food lists- if they are not displaying there, can you send us a note through the "Support" link in the app and let us know?  Thanks!

-Amber

[imthatguy09]

I am having the same problem...Shouldn't there be a section for "added" foods?  What is the point of adding a food or recipe, if you can't even select it!  How retarded is that?

[Steph_MHModerator]

Hi,

Unfortunately, this is a known issue that our engineers are working on fixing.

You might be able to see the food under your “Recent” foods list even though it’s not displaying on your daily log.  If it does display on your“Recent” foods list,  you should be able to add it from there and have it displayed.

Hope that helps!  Please let us know if you have any other questions.

Steph

[forest98520]

After reading my initial post I can see how it may be confusing as to what I am asking.  I am entering a food that is not in the system and saving it.  Than when I go to find the food to add to my daily intake I cannot find it.