Graph error

[Belanah]

My graph for weight loss is no longer coming up properly.  Can you fix it please?

[iam1butterfly]

Okay, I tried it... and, no error message appeared.

I've ran updates and scans; and, I still get the same incomplete/ non-functioning graph on Foxfire 17 and on Chrome 23. On IE 11, all I see is a blank space; not even a faint image of a graph.

[Emily_MHManager]

Hi there -

If you could check to see if you have a Java error, that would be great.

In Chrome, open the tracker, then press: ctrl + shift + J, and see if you get any error messages.  If you do, can you copy and paste them, or take a screen shot of it?

Thanks!

Emily

[Emily_MHManager]

Great screenshot, and thanks.  I've let our engineers know.

Emily

[iam1butterfly]

Hi Emily... I've posted an image of my Exercise Tracker graph on my profile page,,, as per your suggestion. You'll find it as the 1st of three images in the album titled: "written in sand."  

Thank you in advance for your support,

iam1butterfly

[Emily_MHManager]

Hi there -

I'm sorry this is happening.  Can you clear your cache and see if it works then?

If that doesn't work, can you take a screen shot of it and post it on your profile so we can see exactly what is happening?  I'm able to access your charts fully, so I can't see what is happening.

Emily

[iam1butterfly]

Same problem with mine.

My weight and exercise trackers haven't worked for a month now...since late October, which was when I reported it, here, in this forum.

My Ovulation, Menopause and Menstrual trackers had the exact same issue; but, I just deleted those trackers rather than bothering with the issue.

What happens is that the tracker graphs simply won't upload. All attempts to access result in a faint or partial image; never a complete graph.

I've tried accessing via Mozilla Foxfire (version 17), Internet Explorer and Google Chrome. And, the same problem persists with all 3 browsers.

[Lira_MHModerator]

Hi - can you elaborate on what's wrong with it or what has changed?