How to stop My Diet Diary Tracker adding multiple entries to My Foods?

[njmcbain]

Hi
I use the My Diet Diary Tracker on my iPhone. Recently when I started adding a food to the Medhelp My Foods using the app, multiple copies (50x) are coming up when i go to the My Foods section of the MedHelp website. Anyone know why this is happening and more importantly, how to stop it?
Cheers
Nathan

[njmcbain]

Hi Emily

I'm entering the foods manually, not using the barcode scanner. I'm actually from Australia, so the barcode scanner doesn't usually work anyway and this is why I've created my own entry for some of these common foods to add to My Foods as the available entries don't always reflect the foods we have available here.

Cheers
Nathan

[Emily_MHManager]

Hi Nathan -

Thanks!  To clarify, you are not using the barcode scanner for this, just adding a food manually?

I'm a little confused though.  Some of the foods that replicated a bunch are pretty common foods - blueberries, light milk, etc. - and should be in the Food List already.  Are you creating new foods for these?  

Thanks,

Emily

[njmcbain]

Hi Emily, thanks for your prompt response!
It's been happening since Sunday the 4th of November. It happens when I create a food item that wasn't there before, using the "My Diet Diary" app on my iPhone. The multiples do not appear when I use the app on my phone, but they come up when I access the "My Foods" list through the MedHelp.org website.

Cheers
Nathan

[Emily_MHManager]

Hi there -

Can you tell me when this first started happening?  You mentioned "recently", but can you clarify that?  Is this happening when you add a food item via the search, or creating a food item that wasn't there before, or when using the scanner?

Thanks!

Emily

[Emily_MHManager]

Hi there -

I'm sorry this is happening.  I don't know why it's happening, but I am going to check with our engineers, and will get back with you as soon as I hear from them.  

Emily