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Avatar universal

Issues

Hi I am not able to send a message or comment on my own status's. I am not sure if anyone else has this issue. Thanks
17 Responses
Avatar universal
Hi Bkitty,

Sorry to hear you are having troubles. Are you logging in through your computer or a mobile device?

Laura
MedHelp Team
707563 tn?1553635552
Bkitty -

Are you able to send notes?  Is it PMs you can't send?

And yes, how are you logging in?  If you are on a mobile device, what kind of device is it, and if it's a computer, what browser do you use?

Thanks,

Em
Avatar universal
I have an iphone and yes ive logged into here from it. It wouldn't let me send PM;s or notes or comment on a post
Avatar universal
Hi there,

Are you still having this issue or has it been resolved?

Thanks!

Stephanie
Avatar universal
Nope still cant respond to any PM's
707563 tn?1553635552
Oh I'm sorry.  Let me see what I can find out for you.

Do you have access to a computer to check and see if you can PM from there?

What iPhone is it, and what iOS is it running?

Thanks,

Emily
Avatar universal
Im on my lap top now and still cant send a PM
Avatar universal
and I still cant comment on anyone's status updates
707563 tn?1553635552
Oh now that's interesting.  I'm going to try some things with your account.  You may notice it - not sure.

Thanks,

Em
707563 tn?1553635552
I need to nudge the engineers on this.  I'm going to send you a PM about some stuff I just tried.

Em
Avatar universal
I cant even post a journal of my own..this is weird
Avatar universal
Posting problems in the status section has been going on for a couple of days now.
Avatar universal
Hi Teak,

Can you tell me specifically what kind of problems you are having?  And are you using IE or Firefox or are you using your phone?

Thanks!  

Steph
707563 tn?1553635552
Hi there -

For those of you having issues, the next time it happens, can you immediately go to this link and copy what it says:

http://www.medhelp.org/account/info

Do not close out MedHelp when you go to this link.

You can PM me with the info.  Bkitty - since you can't PM, I will send you a PM with an email address you can email it to.

Em
Avatar universal
The post button doesn't work when you click Post A Comment. " Only when commenting on someone else's status."
Avatar universal
Corrected, it's a problem with IE10, not with Medhelp.
707563 tn?1553635552
Teak,

Why do you say that?  Are you having issues with IE10 on other sites?

Thanks,

Em
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