Issues

[Bkitty]

Hi I am not able to send a message or comment on my own status's. I am not sure if anyone else has this issue. Thanks

[Emily_MHManager]

Teak,

Why do you say that?  Are you having issues with IE10 on other sites?

Thanks,

Em

[Teak]

Corrected, it's a problem with IE10, not with Medhelp.

[Teak]

The post button doesn't work when you click Post A Comment. " Only when commenting on someone else's status."

[Emily_MHManager]

Hi there -

For those of you having issues, the next time it happens, can you immediately go to this link and copy what it says:

http://www.medhelp.org/account/info

Do not close out MedHelp when you go to this link.

You can PM me with the info.  Bkitty - since you can't PM, I will send you a PM with an email address you can email it to.

Em

[Steph_MHModerator]

Hi Teak,

Can you tell me specifically what kind of problems you are having?  And are you using IE or Firefox or are you using your phone?

Thanks!  

Steph

[Teak]

Posting problems in the status section has been going on for a couple of days now.

[Bkitty]

I cant even post a journal of my own..this is weird

[Emily_MHManager]

I need to nudge the engineers on this.  I'm going to send you a PM about some stuff I just tried.

Em

[Emily_MHManager]

Oh now that's interesting.  I'm going to try some things with your account.  You may notice it - not sure.

Thanks,

Em

[Bkitty]

and I still cant comment on anyone's status updates

[Bkitty]

Im on my lap top now and still cant send a PM

[Emily_MHManager]

Oh I'm sorry.  Let me see what I can find out for you.

Do you have access to a computer to check and see if you can PM from there?

What iPhone is it, and what iOS is it running?

Thanks,

Emily

[Bkitty]

Nope still cant respond to any PM's

[Steph_MHModerator]

Hi there,

Are you still having this issue or has it been resolved?

Thanks!

Stephanie

[Bkitty]

I have an iphone and yes ive logged into here from it. It wouldn't let me send PM;s or notes or comment on a post

[Emily_MHManager]

Bkitty -

Are you able to send notes?  Is it PMs you can't send?

And yes, how are you logging in?  If you are on a mobile device, what kind of device is it, and if it's a computer, what browser do you use?

Thanks,

Em

[Laura_MHModerator]

Hi Bkitty,

Sorry to hear you are having troubles. Are you logging in through your computer or a mobile device?

Laura
MedHelp Team