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134578 tn?1614729226

MedHelp text suddenly teeny tiny

I work on a Sony Vaio laptop most of the time, using Mozilla Firefox browser.  As back-up I use an iMac.  On the Vaio, but not on the iMac, my view of MedHelp suddenly changed size two days ago, to a font that is about 7 point type.  It's hard to read.  When it happened, I had my fingers near the space bar and the touchpad.  Did I hit something that would tell the site to shrink?  This doesn't happen when I look up my email or any other website on the Vaio.  It is acting like I went to a control panel for MedHelp on this laptop only, and told it to view in a smaller size.  The front page (the person looking at the sunrise) comes up normal size.  Is there some nice technical thing I can do to get to a display page?  I do know I can adjust the font size, but when I do, all the framework stays tiny and only the text of the questions and answers changes size.  I want to get the whole site back to normal size.
15 Responses
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Avatar universal
Annie, check the "View" tab in FF under "Zoom" and make sure "Zoom Text Only" is NOT checked.  Then try zooming in.  If that doesn't work, can you try viewing the site on another browser -- IE or Chrome?
Helpful - 0
134578 tn?1614729226
Hi, Claire, I don't think this is necessarily a Firefox issue, since the site is like normal when I view it using Firefox on my iMac.  The Vaio is a jumpy little machine, and I just think I hit a wrong button (or the touchpad and right-clicked something) and everything suddenly changed, but only for MedHelp.  No other forum or site does this, even on the Vaio.  That said, I'll try it,  leaving MedHelp up while I do it, in case "View" and "Zoom" aren't generic to the whole of Firefox but are specific to the site I have up at the time.

OK, well, hmm.  "Zoom Text Only" was NOT checked.  But, they did have a "Reset" option under Zoom, and when I crossed my fingers and clicked it (this is nerve-wracking because the Vaio is so dang weird, it makes permanent changes at the drop of a hat and I have to re-install the software), anyway, it restored something.  The site is big again, but the text of just the questions and answers is now huge and bold.  Think I can fix that, however, by going to the gear icon (on MedHelp itself) and moving to the smallest font size.  

OK, did that, and it looks more or less normal.  Maybe a hair bigger than it was before all the fun began, but that is much better than it being so tiny I couldn't read people's posts.

Thanks!  One of these days I'm just going to hit this laptop with a hammer.
Helpful - 0
134578 tn?1614729226
As I use the site, I can tell this is larger than it used to be.  Probably a Firefox-based command is overriding a prior, hidden Vaio command.  When I get a list of questions, only two of them show before I have to page down, and it used to be about five.  But it's better this way than it was when some of the text was 3 point.
Helpful - 0
134578 tn?1614729226
I just used Control -  (control minus) and it brought it down a bit.  I'd love to know how to undo what I originally did rather than override whatever it was with new commands, for fear they will change something else that I don't want to change, but at least I have a functional screen of a normal size again.  I might have accidentally hit the Control button originally to bring this problem on, but I know my fingers were nowhere near the plus key (in other words, I didn't accidentally hit Control +.)
Helpful - 0
Avatar universal
Hey Annie,

It's possible that you indeed, did not hit the ctrl-+ to zoom it in, but most PC's with any browser you can also hit ctrl and the mouse scroll up to zoom in. A lot of laptops have a spot just on the right spot of the touchpad that is like a mouse scroll wheel. It might seem a bit far-fetched, but as somebody who has found himself staring at teeny tiny or gigantic font/images in his browser more than once by accidentally doing just that, I can attest it does happen.

If it happens again and you know it wasn't a mis-click, there could be a glitch in the firefox install, or an addon/extension issue. I'd suggest trying turning off any addon or extensions... and if that doesn't work try a clean install (completely uninstall and re-install) Firefox.

Hope this helps!
Helpful - 0
134578 tn?1614729226
Thanks, Dave.  I thought it was something like that, but this laptop was secondhand to me and I don't know much about it.  
Helpful - 0
134578 tn?1614729226
I'm quite sure that is what happened.  My fingers were randomly resting on the touchpad and possibly the control key when it happened, and I doubtless found that tiny spot on the touchpad that scrolls up and down in size.  I've been able to duplicate the move and it did it again.  This is an irritatingly jumpy machine, this kind of thing happens on it.  Thanks again.
Helpful - 0
Avatar universal
Annie, check the little gear icon under the title of this forum to see your font size options.  Since the problem seems to be only at MedHelp, I wonder if the font got changed there somehow.

Regarding the your Vaio's "jumpiness", you should be able to adjust the touchpad's sensitivity in its software (look under "Devices" if it's not in the tray at the bottom of your screen).  Enabling the "palmcheck" option (or increasing its sensitivity) might help too -- it'll cause the pad to ignore inadvertent contact.
Helpful - 0
317787 tn?1473358451
I had the same problem, still do after the change.  I had to go into the font control on MH and change it to the largest font.
Up at the top of the page is a gear icon and you can click on the fonts to make it larger.
This doesn't help when I am typing but once I hit submit it is large enough to read
Helpful - 0
707563 tn?1626361905
Hey everyone -

So this is good for everyone now?

Dee, did this change on other sites, or just here? When you adjusted the font size before, did it change the typing size, too?

For anyone interested in changing the font size - http://www.medhelp.org/user_photos/show/523957?personal_page_id=863948 That's a pic of where the gear icon is.

Emily
Helpful - 0
Avatar universal
The gear icon still works and stays that way unless one gets logged out and then then have to redo it. Also you can change the front color. You do not have to do it every time you go to another forum.
Helpful - 0
317787 tn?1473358451
Hi the print is showing up very small, just here, my emails at AOL look fine.  Thank you for asking.
I have now made the font on MH the larger size and that is working fine.  funny thing is that while the post is larger, all of your  names are tiny  I will get used to it :)   And then it will get changed again, ha ha
Is this a sobriety test? :)  Maybe MH wanted to check to see who was paying attention?

Emily, thank you for your help and your patience during this trying time.
Helpful - 0
587083 tn?1327120262
Hi Dee1956
Try this.
Press the Ctrl key and hold. Now use your mouse and scroll (slowly) up, for larger print, and down for smaller print.
It works for me to see posts and usernames in larger sizes ..
I hope this helps... :)
Helpful - 0
317787 tn?1473358451
Thank you it worked :)
Helpful - 0
317787 tn?1473358451
This is great!  I am back, yippeee!  Nothing worse than feeling old and stupid :)
Helpful - 0

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