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5747555 tn?1408727657

New Weight Tracker Problem

I checked out the new weight tracker and it doesn't work.  Somehow on Nov 7 my weight got set to 180 (there were some hiccups with the app - that popped up as my weight and I changed it to the real number (124.2, thank you very much).  Didn't think any more about it and the old version of the trackers shows a good graph and the correct number.  On my phone, if I go to the app it shows 124.2 for 11/7 - but on the new tracker it shows that spike to 180.  Which means the y scale for the graph is totally out of whack and I see no progress for any of the weight I've lost - ok, so only 6 pounds in 90 days - but I need all the encouragement I can get.  So - how do I fix that 180 lb day (particularly when I look at the numbers on the tracker and it shows 124.2)?  The new tracker has a clean look - but with that 180 in there it doesn't help me much with knowing where I'm at graphically. Thanks,
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5747555 tn?1408727657
Just done - I sent the data from the app (the wifi God willing).  The 180 ONLY shows up on the new weight tracker (which, ok, I don't like for  variety of other reasons).  Thanks,

Jane
Helpful - 0
Avatar universal
Hello,

I'm sorry you are having problems with the app. It would be really helpful if you also could tap on Settings in the app, then Support, and send us an email. If you could say "yes" when it asks you to send data, we will be able to check things out from our end. If you need more specific instructions for your app on your device, just let us know, as these are general instructions.

This will allow us to capture your data, and what type of device you use the app on, and what version of the app you are having. If you could type in the email that you posted here, and a brief explanation of the issue, that would be great. If you have some specifics of what hasn't synced, that would be great, too.

We appreciate it, and apologize for any inconvenience this causes.
Helpful - 0

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