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1931386 tn?1361778374

addiction tracker

Hi, I cant put any info of how much etc on my tracker. Something is wrong!!!!
8 Responses
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707563 tn?1626361905
Hi there -

It looks like you don't have a substance chosen. From your posts, it looks as if he uses alcohol, so if you could go to Actions, then Settings, and choose that, or what substance you are tracking, you should be able to track it.

Let me know how that works.

Thanks!

Emily
Helpful - 0
Avatar universal
Thanks for getting back to us, Heleen.  I'll let the engineers know, apologize for disappointing you!

Claire
Helpful - 0
1931386 tn?1361778374
Hi.
I tried this morning and to my disappointment still not fixed!

I cant put any info in the "measurements" tab (there is nothing to fill in) and therefor my tracker still says "0" days clean, for which he is already 16 days clean!!

Thanks
Helpful - 0
707563 tn?1626361905
Hi there -

We have fixed this issue. Can you try it and confirm that it is?

Thanks!

Emily
Helpful - 0
707563 tn?1626361905
Thanks for letting us know. I will pass this on, and will get back with you as soon as I hear anything.

Emily
Helpful - 0
1931386 tn?1361778374
Thank you very much that you are looking in to the problem.

firstly I always put the amount of liquor he used in, now I cant do that anymore. At "measurements" there is nothing to fill in. When he didn't drink I had put in "0" and then the tracker counted the days that he is "clean".

Now I cant put anything in, just the symptoms and treatments. so although he didn't drink from the 11th of April, the tracker says that he is zero days clean.

I tried again today, but now it doesn't even want to open the measurements page.

I hope you will be able to fix the problem.
Thank you very much.

Heleen
Helpful - 0
Avatar universal
Hi, woertsie,

Our engineers have been working on a fix for this -- can you try entering data now and let us know if things are working?

Claire
Helpful - 0
707563 tn?1626361905
Hi there -

I'm sorry you are having problems.  We are investigating this, and hope to have it all fixed very soon.

Can you tell me what happens when you try and enter data?

Emily
Helpful - 0

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