error message

[opus88]

is there a problem tonight with the site? everytime I click on My MedHelp tonight I get a white page that reads
Sorry, an unexpected error occurred
I can still seem to hover over it and get my drop down menu....or go to forums and find the list of health forums...but I can't get to My Medhelp page....
anyone else having this??

[Lira_MHModerator]

Thanks so much for checking!

[opus88]

okay when I add the direct link it DOES take me to my profile page!!

[Claire_MHModerator]

Hi, opus88,

Thanks for clarifying -- this sounds like the same issue reported by a few other members, and we reported your issue to our engineers on 10/15.  Please know that our engineers are continuing to work on this issue and hope to have it resolved soon.  I'm so sorry it's still going on for you!  

In the meantime, can you try something?  After logging in and getting the "Unexpected Error" message, would you try entering the direct link to your profile (below) in your browser's address bar and let us know what happens?
http://www.medhelp.org/personal_pages/user/874521

Claire

[opus88]

this all began BEFORE the outage....I did clear my cache and have logged out many times with no resolution. I cannot access my homepage nor see if I have messages.
this is day 5 or 6 now and issue remains....very frustrating!!!

[Dave_MHModerator]

Greetings Opus -

There was a brief outage on the site as we made a few updates that may have been interrupting service. Can you try logging out, clearing your browser cache and then logging back out to see if that clears up the problem?

We apologize for the inconvenience and thanks for your patience and participation with Medhelp :)

[opus88]

I just logged out to see if that would correct problem....and no it did not

also found out when I do login it takes me to that error page....I than need to go over to forums...click on it, I can than once again  hover over my medhelp and get the drop down menu...but cannot get there any other way....strange