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Avatar universal

has the web sight change how u get messages

When  I first joined I got email telling me that some one had answered my queston an who it was from . Now u dont get that. Or is it just me not   getting the emails now?
11 Responses
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707563 tn?1626361905
Hi -

I'm sending you a private message about this.

Emily
Helpful - 0
Avatar universal
They are not in spam or . Is there some place I can contack u other than here
Helpful - 0
707563 tn?1626361905
Hi there -

We show your email as being delivered.  Can you check your spam folder?  If they are there, make sure to check them as "not spam" or "not junk" if you have that option, and ***@**** to your contact list.

Let me know if you need further assistance.

Emily
Helpful - 0
707563 tn?1626361905
I'm having our engineers check into this, and will get back with you as soon as I hear anything.

Thanks,

Emily
Helpful - 0
1235186 tn?1656987798
go to your account settings  and make sure your preferences didnt get changed.
Helpful - 0
Avatar universal
Thank you for your answer.  We will certainly look into this for you.

Helpful - 0
Avatar universal
no I dont receive anything any more
Helpful - 0
707563 tn?1626361905
Hi there -

Do you receive any emails from us - newsletters, private message notifications, etc?

Thanks,

Emily
Helpful - 0
Avatar universal
It has been about 3 weeks or more TY
Helpful - 0
707563 tn?1626361905
Hi there -

Can you tell me how long it's been since you received one of these emails?  I'm checking it out behind the scenes as well.

Are you getting any emails from us at all?

Emily
Helpful - 0
Avatar universal
Hi - to my knowledge there has been no change and you should still be getting emails.  I will check into it and have someone get back to you.  I'm not aware of any reason this function wouldn't be working.
Helpful - 0

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