Password Nightmare; Groundhog day

[Sonny1]

Fear happens before the first word gets typed. The odds that this post " New Question" won't post at all
are very high.

That I am having problems concerns me but I still hear myself saying to myself: I can NOT be the only one who is having these type of problems: ie: can't find the spot, link, place, way to change my password.

I have been a teacher of computer use for years at the computer club that I belonged to and offered help on a volunteer basis. I know of at least a dozen people who call me from various places in the world to ask me how to fix this or that with their computers. Like Socrates I know that I do not know much but I know enough that they keep calling me back and say things like " how do you know all of these things ".

So this password thing is kinda flipping me out. I am willing to take 99% of the blame but it puzzles me to a point of distress trying to figure out why MedHelp doesn't make it as simple as most other sites that I use. Not all of them are as easy as I would like to see benign password changing become. But how long is too long to figure out why the instruction do not lead to THE PLACE that allow me to enter my temp password and change to my own new password? Maybe it's a cookie setting? Maybe it's my unchecking the box that says " keep me signed in or remember me" both techniques to drop a particular type of cookie in a folder on your computer so when you come to this site all you need to do is type your user name and hit enter.

See, I really really know all of this stuff. But i have not honed my skills to be like Karnac and place the computer with webhelp sign-in page loaded to my forehead with eye's closed and know exactly why i can't "get it".

Clearly I can do this temp password thing as long as I need to but why wouldn't someone JUMP on this and figure out why I can not make this process as simple as it should be?

Been about a week or so since I've been attempting to get an answer that leads to change.

Can someone hang in here with me until I get it? We can Skype or IM or talk on the phone. But lets do something other than these notes back and forth.

I would really appreciate it!

Thanks,

Sonny1

[Emily_MHManager]

I commented on your other thread.  I'm also going to send you a PM.

Em

[Sonny1]

I looked at the pictures you posted. I never get to any page that looks like that, I do understand what you and others have been explaining and I do know the normal process of changing a password.

I get to the page where I am asked to sign in again even though I am already signed in. And once again, yes I know that this process of double signing in is often used to make sure that the person trying to change the password has the latest temp password.

I have wondered if by unchecking the " keep me signed in " box I somehow go to the wrong page??? But seriously, I have never understood why anyone would check this box per-chance they type something incorrectly or a glitch happens. Your asking the BOT to remember the error. However, if that is what it takes someone needs to tell me that because I will not try it on my own. In the mean time I am still stuck with temp passwords. It's a real pain!

BTW clicking that last link takes me to another page that doesn't make sense to me with personal information but no password reset.

Let me know what's next.

Thanks,
Sonny1

[Emily_MHManager]

Here is a link for you - should take you to your account settings (you'll have to be logged in) - http://www.medhelp.org/user_settings/edit_notifications/66615?personal_page_id=1573015

Then you click on Account Settings, then Login and Password (see my pics).

Please let me know if this works for you.

Emily

[Emily_MHManager]

OK scratch all that, though it may be helpful somehow.

I'm checking on a couple of things, but wanted to let you know that I realize you are beyond that know.  Back in touch soon!

Emily

[Emily_MHManager]

Hi Sonny -

I'm sorry you are having such problems.  

I have uploaded 2 screen shots in my photo album that show where you go to change your password.  http://www.medhelp.org/user_photos/list/707563

You'll first want to go to Account Settings, then the Login and Password tab, and then you can enter in your current password and set your new one.

If that doesn't help, I'd be happy to talk to you in some other way to make this easier.

Emily