768044 tn?1294223436

Migraine Tracker Errors - Technical Issues

Hi Group Members!

Some of you may have noticed that your migraine trackers have not been working lately. I wanted to let you know that I have contacted MedHelp technical support about this issue and they responded on Wednesday September 23rd to let me know that the MedHelp engineering department was currently working to resolve the issue.

I have also spoken to Cheryl, the MedHelp Community Manager, and she said that she would keep track of the issue for us to make sure that it was being taken care of and that she would keep us updated on any progress that was being made.

So... if your migraine tracker is one of the trackers that is currently down... please be patient as this should be resolved shortly.

If you would like to let MedHelp know that your tracker is one of the trackers that is currently down, all technical issues should be sent to MedHelp by using the "contact us" feature which I will link to here: http://www.medhelp.org/contactus.htm

If you need a way to track your migraines while the Migraine Tracker is experiencing technical difficulties, I am including a few links of pen&paper based trackers that you can print out and track manually. Then, if you want to, you can always transfer the information that you recorded on your paper-based tracker into your MedHelp migraine tracker once the MedHelp trackers are back-up and running smoothly.

A list of some paper-based trackers that you can print:

PDF file of Migraine Diary by NHF - http://www.headaches.org/pdf/Headache_Diary.pdf

PDF file of a Migraine Track by Advil -  http://www.advil.ca/content/learning/tools/migraine/Advil_Tearsheet_EN.pdf

PDF file of a Migraine Tracker by Zomig - http://www.zomig.com/professional/pdf/migraine-triggers-treatment.pdf

PDF file of Migraine Tracker by "DIY Planner" - http://www.diyplanner.com/files/Headaches2.pdf
4 Responses
768044 tn?1294223436
Update on the tracker issue: MedHelp development filed an official ticket for a bug on the trackers. So, they will be fixed. I am still not sure what the time estimate on this will be, but I'll keep you posted if I hear anything new.
768044 tn?1294223436
It looks like at least some of our trackers are back up! I can access mine and I seem to be able to access the ones that I had noticed were down before.

Can everyone else access their migraine trackers now? :)
681148 tn?1437661591
Finally, tonight the thing started to work.  It was still not working last night.  I checked after I read this post and noticed that the migraine tracker is finally working.
768044 tn?1294223436
I'm glad to hear that yours is working again as well! :) I know that it was down for a long time, so I'm glad it's working again! :)
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