I'm pretty sure telephone/internet companies are where Satan sends his minions to work while awaiting the demon apocalypse. (Not including any telephone company employees in our forum, of course).
sounds just like trying to get an appt with my GP.
I once had a memorable phone conversation from a carpet cleaning company, who'd commitioned an overseas (English as a second language) company to cold call homes in my area. I couldn't get the guy to understand i didn't have carpet. When he finally did work it out, he went on to offer their furniture steam cleaning services, again i couldn't get the guy to understand i only had leather furniture. When he finally did work it out, he went on to offer their curtain steam cleaning services, by this time i was unable to hide my giggling. It was either a case of stupid guy with language barrier or the guy was really following his 'never accept a no answer' training above and beyond. lol it was frustratingly funny.
I have had my go arounds with AT&T. It was most unpleasant! I have put all the anger behind me and have tried my best to move past it.LOL! When I read your story just a little bit of PTSD returned!LOL!
LOL!!! AT&T is one of the few things I don't miss at all about the US. When I moved here they kept billing me for several months after I'd cancelled my service and I ended up having to contact the FCC to help me get my money back and blocking them from taking more. Once I contacted them I got a native English speaker phone call from AT&T finally within about 2 hours and had the money back in my account in about 24 hours, but it shouldn't have to get to that point.
Thanks for the good laugh, Lulu!
I think I had this same conversation with the same technician 2 years ago.lol
I now ask for someone in the USA to assist me right off the bat and find it works MUCH better!
Thanks for the laugh:-)
Ah, Ernestine is alive and well, and working outsourced help lines!
"Gracious good evening, is your equipment not working? (snort!)"
there was so much more to this conversation, and you got the condensed version. I also posted this on FB and the AT&T forums. I am tired of this because I have easily spent 60+ hours dealing with AT&T messing up my service. Their social media director did respond to my FB post and asked for my contact information so she can call me. I emailed her and we will see if she follows through.
It turned laughable because as soon as the AT&T rep answered the phone I knew I was in for a long night on the phone.
We have to keep finding things to laugh about, right?
That call is one of the main reason I got rid of AT&T and switched to verizonwireless home phone connect. No more loosing service due to very very old phone lines, no more 30 minute phone call to their service like your phone call. And it costs less than what AT&T charged for local only with unlimited local & long distance.
Oh how I feel your pain!! As I read I kept thinking you were talking to someone in India or Thailand. Perhaps they get paid to annoy customers as much as possible----so awful to deal with. I would have loved to be a fly on the wall during that conversation:).
Can't wait to hear what the rep. will say or do.......hmmmm
Honestly, you really MUST work on your comunication skills :o)
It was another long day with AT&T. The social media manager did call me and listened to my almost one hour litany of how messed up AT&T has been for us the past three years and she swears she can get it right for me. We'll see.
Their service tech came out today again after just being here yesterday, and found the problem - there was a software upgrade for the ATT modems two months ago, but our modem didn't get the message. That took care of the problem, or so we thought. When I went to sign on late this afternoon after running some errands. the system crashed, big time! I finally got it reset by unplugging the modem, but who knows how long that will last.
There were also 4 different AT&T phone messages for me when I got in - seems they do respond to FB postings. But one of those messages was for me to call the same toll-free number that got me going earlier this week. I have now spent another 3-4 hours today on this problem between their manager, the tech and all the phone messages and returning calls.
I guess I had nothing better to do during this time off recuperating.....
Welcome to out-sourcing!
sorry that you spent such a needless waste of time on this idiot. But, then with your toe , it's not like you missed ballroom dancing,lol.
Hope you feel better and better yet I hope your modems feel better yet.
OMG Lu - just read this - I am sitting at my desk recalling a similar conversation with Comcast who handles my phone, internet and TV
Thanks so much for the Laugh! - they are so horrible aren't they!
you all are too funny. I am again waiting for the tech to arrive between noon and 4 pm, but right now the internet is working. Go figure..........